We had an ocean view It was a partial view but very good and morning sun. FYI we stayed 3 weeks but during the days prior to Ash Wed in Feb. they have a huge carnival, and the grandstand is in front of hotel so the noise level is very high and continues late into the night. So be aware it starts the Friday night and the last night is Shrove Tues. Ear plugs do not work and we ended up moving to a friend's place for four nights while carnival was on.

I reserved a premium room with an ocean view. Not knowing it was on the 3rd floor, we asked to change to a lower floor as my husband could not climb 3 flights of stairs. The manager immediately changed us to a ground level room but with no balcony nor ocean view. The room had a musty smell. It was not comparable to the premium room. He could not provide any other room at that time as they were fully booked. He refunded me a small amount but did not cover the money I lost for the cost of a premium room. The other issue is that street vendors played loud music until late at night. The manager and staff were friendly and understanding. Our stay was still pleasant but I was disappointed that we didn’t get what initially paid for.

La atención del personal de Recepción fue excelente desde el primer contacto

Great view.

Great location. Very, very poorly equipped kitchen. Not even a pot, only fry pan with a laddle no spatula. Drinking water not supplied. Hot water and wifi sporadic. Not fabulous, but ok.

Very courteous people

NO TENIA PERO ESTABA PERFECTA

La habitación estaba muy bonita.

The rooms are spotless..they are constantly cleaning! Showers are not great but to be expected. Beach front! I would definitely stay again if I were in Progreso.

La atención del personal y el cuarto impecable como siempre.

chambre n’etait pas comme prevu sans balcon ni fenêtres nous avons tenté de ce faire rembourser sans succès

Super bien, el lugar muy amplio y lindo, enfrente de la playa y el malecón y una zona super caminable

Excelente ubicación! El cuarto amplio y todo muy lindo!

Room was spotless! Very friendly and helpful staff. Beach front views from many of the rooms. Walking distance to lots of great restaurants. Would definitely stay here again!

Staff were great. It’s right on the malecon, so it was noisy. The room was adequate, nothing special. The security wasn’t the greatest, you could see light through the side of the door.

Con amenazas el hotel te obliga a pagar la reserva varios días antes del check in, pese a que la reservación establecía otras condiciones. El personal de atención a clientes de manera grosera te responde que si no tienes para pagar que mejor no reserves o canceles. La atención grosera y servicios deficientes, sin agua caliente y la habitación mucho más pequeña a lo que muestran en fotografías.

No hot water. No water pressure to take a shower. Not even a bottle of water or any glasses in the room.

Soso but was to noisy they have people selling food at late night on the side and music playing too loud

Me defraudó una página con el nombre de experia

Mala atención por parte de la administración , la recámara muebles viejos, televisión mala señal