Excellent

A lovely property right in the heart of Harrogate. The lady who greeted us at reception was incredibly miserable and had a poor attitude, so not a great first impression of the hotel. Our room was spacious and comfortable, although the walls are made of paper and we had noisy neighbours at night, we did call reception and they acted quicky to speak to them. Breakfast was good, in a grand room. Overall, we would stay again.

The room was spotless along with the bathroom too, and the breakfast was amazing. I would definitely recommend going there again, many thanks to your staff from Dean and Anna Kershaw.

Breakfast was ok, room lovely and clean, staff very nice

The hotel was great value for money and our family room was spacious and clean.

As lovely as the hotel looked from the outside and in the front entrance/bar area, the rest looks fairly rundown. At first glance, the room where breakfast was available looked great, until you look up and see plaster missing from the ceiling. The rooms were fairly rundown, stains on the curtains and, although adequate they left a lot to be desired compared to the outside appearance. Although a convenient place to stay, I can’t say that I would recommend it.

The room was very clean and tidy, and the hotel had noted my disability and put us in a room with a disabled shower and accessibility was great. The staff were all lovely and polite and they couldn't do enough to help when we asked. I would highly recommend. We did eat breakfast, but it was oily so spoiled it a bit, however the breakfast staff where all fabulpus and they remembered our preferences for drinks etc. All on all a beautiful venue, amazing staff and the pricea were spot on. Thank you to all for a pleasant stay.

We went for two nights and stayed for four. This was our second visit in a couple of months. They say the staff make any business and in the case of the crown this is the truth. In all the thousands of hotel nights I’ve had in my life I’ve never known friendlier and more helpful staff. Special mention to Kasey and Zoe on Reception for all they did for us. The hotel is a period property and absolutely in character with the town. You can feel the splendid history of the place as you sit in the magnificent reception. The new executive breakfast option is an absolute must, well worth upgrading for. This is a really well run business.

Good choice of drinks, plenty healthy options if you wanted them

Everything about our stay was first class beginning with the reception desk then the room that to our surprise had been decorated by the housekeeping staff for our anniversary and my birthday, such a wonderful surprise.

Good sized room , did not eat so can’t comment on food . Parking is limited but pay car park very close

We stayed for 1 night in an executive room which automatically allocated you to have an executive breakfast. The room was basic, not enough plug sockets for 2 people. There was no working extractor fan in the bathroom. If this was an executive room I wouldn't like to see the other types. The upgraded breakfast was served in a different room, it was a bit more modern. A small selection of pastries, a token offering of a few slices of cheese and ham, a bit of fruit. Nothing to make it stand out from any other breakfasts in other hotels. The cooked options were ok. Disappointing to say the least

Only one thing parking no good £15 per night I parked on the road This needs to be high lighted better

Great old building, but a bit tired, including the room. Great location though and very helpful staff. Parking system chaotic.

Todo muy cómodo

Great location. In the centre of town. The hotel could do with being updated. Don’t think you should have to pay for parking @ $15 a night if you are staying at the hotel.

There are pro’s and cons for this hotel. Pro’s - staff excellent. The communication prior to stay was fabulous and prompt. Very good location for visiting Harrogate. Cons- room was not good, carpet on way to room very threadbare, room very clinical and felt dated and unclean. The windows needed a good refurb. Bed very uncomfortable. Shower so small it was difficult to turn around in. Kettle was full of limescale so definitely didn’t use. I don’t think I’d recommend the hotel because of the cons which is sad as the staff were lovely.

Overall a very nice clean and excellent location for Harrogate. The breakfast was really good and all the staff very helpful and friendly.

Nice looking hotel, a little tired in the room we were in however it was functional and clean. If you want parking you need to pre book even if its disabled parking however there is parking a short walk away. Very close to the Harrogate shopping area and local pubs, bars and restaurants.

Arrived on the Saturday at 1600pm...reported to reception no hot water. Told it would be sorted, on leaving to go out at 1900pm still no hot water...told by reception you can have a shower when you get in from your night out. Next morning still no hot water and told on leaving that it would be sorted that day. We were on the third floor room 329 i think Mr and mrs Jones. We were fobbed off and there was no remorse from reception. No one offered recompense or anything. Very poor as we have stopped there on many occasions, but no one seemed to care.