Excellent stay,nice and attentive staff.. Love it here

Una buena opción cerca del aeropuerto (en carro) y del centro (30 min a pie). El personal muy amable y el restaurante tiene un buen sazón (sabor).

Comodo

Ok where do I start, no sure how this property got a high review but has to be the worst property I have ever stayed in. Was nosiy, next door neighbors kept banging at something at nights, property smells bad, not as pictured on the ad. Limited selection to menu, very difficult to communicate as the had no one on staff that speaks English. Aac barely worked, limited selection on TV and was not like I could switch to Netflix or YouTube as the TV was not smart. Internet-service was also vet sporty. I also needed to check out Ealy due to my wife giving birth and the refused to cancel my remaining reservations. Terrible day experience.

Podrían mejorar el desayuno.

Buena atención Los cuartos limpios y muy cómodo El desayuno no tiene variedad Los cuartos sin wifi

Buena relación costo beneficio, muy limpio y buena atención

The staff were amazing. The places needs an update. Wha I didn’t like is that I had to kill two cockroaches in my room. And there was a bad smell in the bathroom shower. Beds were ok. A table in the room would have been nice to have a place to put my things down on.

Fue una noche de paso

The personnel was nice and helpful, the food was delicious and the rooms where somehow clean. They were able to change us to a new clean and bigger room.

Lo único bonito la vista de la habitación pero me tocó pagar un excedente por ella el cual nunca me Lo dijeron nos tuvieron que cambiar de habitación porque el baño se taqueo baños viejos de cuando yo tenia 10 años, de verdad la ubicación del hotel es maravillosa su vista excelente pero las habitaciones demasiado estrechas y la mayoría sin remodelar calificación de este hotel de 1 a 10 por mi sería un 3 mucho que mejorar

Al llegar al hotel no me aceptaron la reserva aduciendo que no estaban en servicio. Que el hotel no estaba atendiendo al público Tuve que resolver pero esto me generó extracostos

Great place to stay. Friendly staff. Super close to the beach and the Cartagena sign. WiFi wasn’t working properly for me there at the time but I enjoyed my stay. Fresh good food available.

O Hotel é bom. Dá pra ir à pé até o centro, com segurança, inclusive à noite. O café da manhã, rozoável. Mas como estava em dieta, tinha fruta, café, e sempre faziam um omelete maravilhoso. A responsável pela cozinha da noite, a Milene, com um atendimento impecável, uma queridona. E o recepcionista da noite, um verdadeiro cavaleiro. O sentimento que tive, é de um carinho e cuidado especial com os hóspedes. Os quartos, a limpeza é impecável, mas falta espaço para pendurar toalhas, roupas. O bairro não é bom.

El gerente y personal de aseo y cocina se preocuparon por nuestro bienestar y atendieron nuestras inquietudes especiales. Gracias,

The only positive thing I can say about the hotel is that our night check in guy was nice and accommodating, although he wanted to charge us 8k per person for some unspecified fee that was not detailed on our reservation. We didn’t pay last night but ended up paying this morning just to get out of there. We were over it. Room? We paid for a King, got a Queen bed. Ants in the shower, grimy bedding, thin blankets. No soaps or literally anything extra in the bathroom. Water smelled like sulfur. Tv sort of worked. Loud noises in the street all night. Location is off the strip on a dirty, dusty side street. I’ve stayed in $10/night hostels that were nicer. Save yourself the headache and spring for the extra $30 to stay at an actual hotel. This place is disgusting.

QUE ME ESTAFARAN , me cobraron 276 000 pesos más, hice una reserva por US$ 53.00 y me cobraron US$ 75.00 Cuano reclamé el dueño del hotel " eso fuén lo que me djio" fue agresivo conmigo , casi me empuja, jamás resolvieron el reclamo la comida horrible .... solo les interesa el dinero, no dan información adecuada de los tours, pésimo servicio, no lo recomiendo

Excelente, comodo, limpio, excelente atención muy amables las personas que nos atendieron.

Low quality, poor standard and rude staff. I will never stay at this hotel again. It was atrocious to say the least. The room was not as advertised. The air conditioning was only in the bedroom (and smelt like it hadn’t been cleaned in years), there were no towels, bedroom lamps, there was only one working blind in the main room as it was broken so gave no privacy to the street and facing apartments. There was also no WiFi or Cable tv as advertised If this was not bad enough. I left the hotel the next morning thinking I had a booking for 2 nights and on returning that evening I was told my booking was only for 1 night and that I works have to pay a $80,000 pesos charge for late checkout. I explained that their must have been some mistake as the booking should have have been for 2 nights, but the manager ‘John’ arrogantly this was all my own fault and that is I wanted my things or wanted another night, I would have to pay for another night. After a lengthy dispute over the fact he, or any members of staff made any attempt to contact me about the check out, the manger (John) decided to offer the room without the checkout charge for the same price as the night before. Except for the fact he started making up te prices from the top of his head as the price kept changing. He finally tried to charge me $322,000 pesos and again arrogantly claimed this was the price I had paid for the previous night. Only after I was able to find the receipt for the payment in my bank app would

From the time we checked in everyone was so gracious! Breakfast was amazing overlooking the beach and we had Jimmy to greet us from time to time. The ladies we’re all smiles when they came and asked what we wanted from the menu . They were very informative and would definitely come back again.