การให้คะแนนและบทวิจารณ์โดยรวม Holiday Inn Express & Suites LANTANA by IHG, an IHG Hotel

The customer service couldn't have been worse by the early morning front desk person and the guy who was preparing breakfast. Four people were trying to get something to eat coffee whatever before the 7:00 hour. And they were just horrible to us. It would not have hurt them at all to be a little more courteous and it put the cereal out early it was sitting 4 ft from the door. I had a meeting at 7:00 had to get out of there beforehand. I will be back in this area for similar meetings in the future and do you think I'll be staying here?

The staff was very friendly. The hotel manager was very interested to know how my stay was going. My room was going through a renovation that was not completed: toilet seat falling off, leaky sink, shower stall requiring caulking. Over my 10 night stay, only once was there a breakfast menu change.

Friendly staff and Great customer service!breakfast was also good. Don’t expect a great hotel for the price I paid. Good hotel overall!

Everything is good

The noise was ridiculous. Between our neighbors and the work crews in the hallway before 8 am was ridiculous. Don't go here if you want to sleep!

Staff not very kind

Holiday Inns are usually fine, but this is the most ghetto one ive ever seen. Most of the Staff was uninterested in being there & I had to interrupt their cell phone conversations to get their attention. Room had a horrible smell, and bathroom sink didnt drain. No towels by the dinky pool. Neighborhood is sketchy. So glad we were only staying 1 night. Spend the extra $50 & stay somewhere nicer.

Very clean updated rooms. Nice.

Nice rooms, clean, and a good breakfast. It took the water about 15 minutes to warm up.

My only issue was the toilet paper holder was falling off the wall and the toilet seat was not secure.

Muy buena facilidad personal atento y amables

Very nice staff. Even though they’re under staff

Great overnight stay!

The women at the front desk were amazing. Very friendly and accommodating.

The 150.00 deposit for incidentals is too much.

Needs total rehab. Clean though rundown. Lousy neighborhood. 2 Star property.

Terrible staff rotation, there was never a manger on duty during the anfter and evening times until 7 or 8 am and employees on site were not able to assist me. Very unfortunate to pay in full for a stay and to wind up finding roaches in the bathroom.

nothing

We have booked many hotels through this site with the pay later at hotel option, but we have NEVER had a hotel refuse to honor the rates outlined in the agreement (actually doubled the rates from the booking) and then refuse to even honor the second night without saying that we needed to contact Hotels.com for them to verify things, which we were told is actually not within their power. We couldn't even get a refund and move to a different hotel without being charged the upcharged prices. Do not book this hotel. They are unprofessional and outright crooks.

No