The front staff were helpful, and the servers at the restaurant were friendly. The rooms were well appointed with comfortable furnishings. I would recommend that they update their treadmill in the gym, as it seemed unsafe to run on. As it is in Palermo and the culture of the city is indifferent regarding noise regulations (lack of enforcement), it was difficult to sleep one night when there was a private residence party behind the hotel with loud music from 10pm until 8:30am.