Reception had shocking customer service skills did not want to help whatsoever on arrival at 10pm was told we had no booking had to go and stay with family although I had my confirmation of booking and receipt of payment taken out of my account got a taxi back to the hotel next day to try to sort out my booking to be told again we have no booking I had book this hotel for 7 nights the staff did nothing we ended up staying on a family member’s sofa as their were no there hotels available absolutely discracfull would not recommend

The kitchen was lacking in utensils, No carving/bread knife, fish slice spatula. Staff were friendly, air conditioning not required when we went, cleanliness was good bot apartment decor was tired and in need of repair/re-decorating and, as seems to be common, the sink plug didn't prevent the sink draining?

Die Lage war sehr schön, Pool war cool, das Personal war auch sehr hilfsbereit

The room wasn’t a studio like I booked and paid for ,i was out in a basic one bed room.my kids hated it . One of the barmen from hotel bar hounded me and my family members to take free shots and we caught him hiding a bottle of blue window cleaner behind the bar where the glass was that he was gonna put the shot in and the shot was also blue so he was trying to spray window cleaner into the glass and laughing and talking Spanish to his workmate so that we didn’t know . I complained about this and asked could I speak to hotel manager only to be told that there is no manager on site and the girl behind reception desk laughed at me when I told her what happened. She then told me to call manager through Expedia and when I stood at reception door and did this ,the same girl from reception answered the phone and said hello I am the manager of the kn panoramic heights hotel only to turn her head and see that I was the person at the other end of the phone then she told me again I am not the manager! She then called the police to come and speak to me and said that I threatened her and her staff “ which I didn’t do as I was with my kids and other family “ I had to leave hotel and book somewhere else very expensive as there was no where near by that had any vacancies. I will never stay in that place in my life again and neither will the other 16 of my family members who were also on the holiday with me

Good

Apartamento con buenas vistas, supermercado cerca, menaje básico. Atención en recepción y limpiadoras excelente ambos.

Cockroach infestation

Il personale era bravo, però l’istanza che abbiamo avuto era un po’ distrutta soprattutto nella porta che per aprile ci voleva cinquant’anni per il resto tutto pulito e buono avevi tutto vicino a te al supermercato o al bar

My stay at this hotel was awful. The room was in terrible condition — damaged furniture, high humidity, and overall it felt more like an abandoned space than a proper hotel room. I was traveling with my 1-year-old daughter, and the broken furniture was even dangerous for her due to sharp edges. When I raised my concerns, the hotel staff told me this was “their standard,” which was unacceptable. I do not recommend this hotel.

Restaurant, Piscine

Positives - clean and basic, shower is great. Pool and bar are clean and friendly, lots of space to sunbathe. Ac in rooms were great. Negative - sofa bed was really uncomfortable and noisy if sharing. Kitchen not up to much and fridge was really noisy at times. Food I found poor, chips were decent. Cheese on nachos was some sort of tube cold cheese, pizzas were fine. Do not eat there KFC original chicken, absolutely vile. Overall, great for price, clean and friendly. Was good base as we drove, taxis required if travelling, although as a positive they were reasonably cheap

Séjour à l’hôtel bien passé Vue panoramique agréable

struttura sicura, bella, pulita, comoda e moderna. personale gentile e sempre disponibile.

Bra lägenhetshotell med fantastisk utsikt ifrån aĺla balkonger/uteplatser. Vi bodde i en studio men hade en läcka i taket som vi upptäckte efter ett dygn men vi fick en ny större lägenhet samma dag. En liten nackdel är att om man ska åka in till centrum så är det lite för långt och brannt för att promenera. Vi hyrde bil så det var inget problem för oss. I mitt tycke saknades det lite köksutrustning om man vill laga sina egna måltider. Dock finns det kyl/frys/spis/mikro/brödrost som räcker rätt länge. Även det mindre minimarket på området användes några gånger. Det bästa var nog utsikten man hade ifrån lägenheten.

Pas très propre et le divan-lit très inconfortable

I was a bit skeptical after looking at reviews. But this hotel is great, it is a bit of a hike down to town but its €7 in a taxi for 4 of us, not alot really, and kinda enjoyed being away from the madness.. i also rented a car which was handy also..

Great place to relax and unwind

Too far from anything and have to scale a small mountain every time you want or return to the hotel. The hotel doesn’t catch sun until the afternoon and the staff are extremely unhelpful

Apartments themselves are okay, the beds and aircon on the other hand are a different story, not what you want on a 2 week stay! Staff and facilities are good enough but it’s the rooms that let it down.

Accommodation very basic cleanliness poor food in pool bar poor, staff friendly to far from main drag