Kevin
เพื่อนและครอบครัว กับ เพื่อน
4.0
/10
รีวิว 13 สัปดาห์ที่แล้ว
Hotels.com verified review
A beautiful building in lovely grounds but that’s the good points. Desperately in need of decorating and modernisation last return was 1996 30 years ago and it shows. Not enough staff and the ones there told us that. I needed to speak to reception one evening they finish at 8pm and there’s a mobile phone number to ring and it says if no answer send a text I did this and three days later still no reply. Bedrooms get a quick clean in between guests but no furniture moved and large amounts of dust under tables etc. Dead bird on patio and been there several days at least. The same glasses and cups left on outside tables for at least the three days we were there. Food in restaurant was reasonably good and sensibly priced and the real star member of staff was Ali. My wife went to use the hairdryer in the room it was all broken and wires hanging out. No soap or shampoo in shower dispensers in room. No coffee, milk or water replenished in room despite asking. On check out this morning poor attitude no customer service just give us the key and goodbye. Such a shame it’s like this as the building as so much going for it but it needs a lot of money invested. Would not recommend it sorry until it’s had some money spent on it.
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