I did not get to stay! I was told they had no rooms. I am requesting a refund

El hotel en buenas condiciones, el desayuno muy rico, la ubicación perfecta, la atención muy buena, el personal muy atento, la única sugerencia es que mejoren sus simulacros en caso de temblor, fuera de eso, todo bien.

Pool was exclusively for guest .All staff spoke English and service was great

The staff was excellent and there was always water with fruit by the front desk. I was disappointed that the rooftop Zen Bar was never open. During my last stay it was great to go up there for a relaxing nightcap. My room was very comfortable, but the amenities in the room (soap, shampoo) were sub-par and they did not offer conditioner, lotion, nor did they have a box of tissues. I went to Arrocha Farmacia nearby, but they didn't have travel sizes, so I was SOL on this trip since I was out of some toiletry items at then end of this trip. They did provide complementary bottled water, which was a definite plus! The hotel is in a great area within walking distance of great restaurants and coffee shops, and Uber was very inexpensive to use for getting around. I would also note that I was travelling alone, and I found this area to be very safe for a solo traveler.

We absolutely loved our stay! It had everything, very friendly staff, fantastic amenities, & a great location in Panama City!

Quarto limpo e espaçoso, muito limpo com excelente café da manhã. Funcionários cordiais e muito prestativos.

Proximo de bares e restaurantes mas fizemos quase tudo de uber

Great hotel in general. Location, customer service, very clean rooms and linen and great breakfast! I will definitely return to that hotel! 😃

Tuve una mala experiencia al llegar no tenían la habitación que había pagado de dos camas y querían que obligatoriamente me quedara en una habitación de una cama 3 personas porque hicieron mal la reserva la persona encargada me indicó que durmiéramos una noche así y después lo arreglaba y después de 45 minutos de estar discutiendo de que me dieran la habitación, mi hija durmiéndose en la silla porque pasamos todo el día viajando, íbamos a una competencia deportiva donde el descanso es prioritario, no habíamos almorzado y resulta que mágicamente siempre pudieron habernos dado la habitación solo nos hicieron pasar un momento demasiado cansado y horrible y terminaron asignando la habitación que habíamos reservado. La actitud del personal muy mala, no regreso a ese hotel nunca

Room was clean, staff friendly and breakfast was good 👍

The rooftop pool was the best part of the stay. The second and almost equal to the first was the helpful staff, especially the front desk. The third was the breakfast. Overall, good value!

Excelente y elegante. Todo me gustó y cuando esté en Panamá regresaré a ese hotel.

Nothing outstanding just a regular installation

Pool closed early

Overall the hotel was ok. The Lobby had an air freshener smell too strong and not pleasant. The room was clean but also had the air freshener smell when we entered, we had to leave the terrace door open all day to make it go away. The towels need change - too old. The breakfast was ok - nothing special. Staff was very nice. The pool and last floor was very nice, nice view. Its in a good location, lots of restaurants nearby. Only 15 min to old town and 30 min to airport, uber works perfectly.

This was our second time staying here. We like the very large rooms and this one seemed a little more updated than the the first room. Good breakfast, good coffee.

Everything was great

Buen servicio

Comfortable beds and great location. The breakfast was ok. Same thing every day. Great staff! Amazingly helpful and friendly.

The Best Western Zen is very well located. It’s in a safe, walkable neighbourhood and close to the metro. There are many restaurants nearby. The hotel is clean and my room was quite large. This hotel has the best hot water I’ve had on a trip. The pool and rooftop are very nice and give you a great view of the city.