We came here for our honeymoon with our two young children, and unfortunately this was one of the most disappointing hotel experiences we have ever had.
Our swim-up room was beautiful, newly renovated and exactly what we had hoped for. The person cleaning our room every day was absolutely exceptional, kind and professional.
Despite paying extra for a private swim-up area, many other guests used the area outside our room, which took away the privacy and exclusivity we paid for.
The overall atmosphere was very disappointing. Many employees seemed unhappy, unwelcoming and unwilling to help. Even simple requests, such as missing cutlery in the buffet, were met with eye-rolling and frustration. The towel station was a daily struggle. On two occasions, staff refused to provide all four towel cards despite us returning four towels. We had to involve management to solve it. Another time, I was first in line but the employee chose to serve the man behind me instead. I was told to take my dirty towel to reception instead. This felt disrespectful.
The value for money is simply not there. Drinks were served in tiny plastic cups, some pools had no service, and the hospitality at the main bars was extremely poor. The public toilets were dirty and sometimes not working.
We also used the hotel photographer and were charged almost 1,000 EGP more, like scamming.
The receptionist were agressive, dismissive and not welcoming feedback. Hotel don’t respect women, Europeans and dislike kids
