Lovely hotel with great food and very helpful staff

very good

Great stay

Heaven on Earth! This place is a wonderful property to visit. The staff is extremely helpful and the Cassava restaurant is top notch. When i initial checked in the first couple days, my issue was with the restaurant/buffet on the ground floor (eggs not properly made, rock in salad, etc.) After expressing my concerns to the Executive Chef, Suresh, he swiftly took action and ensured there was not another single issue during my stay. I greatly appreciate all his efforts in rectifying the bad situation and the extreme kindness and professionalism. He is a great chef and refuses to accept subpar performance. His attention to detail is impeccable. Personally, Cassava is still my favorite but you can't go wrong with trying the buffet. If you experience any issues, I highly recommend speaking with the Executive Chef and they will be resolved.

I have a love hate for this hotel. The property is absolutely gorgeous but the problem I run into is the downstairs kitchen. The cooks down there can not even cook an egg properly. Everyday I have to send food back because it is raw, overcooked, or the wrong food. The Cassava restaurant is very very nice and they will cater to whatever you desire with a good selection of fresh caught food. But the downstairs restaurant is consistently mismanaged. One day i was eating a salad and it had a rock in it. I almost broke my tooth. One day I had to send my eggs back three times. This has been an ongoing problem since the last time I visited. I recommend visiting this hotel but avoid the buffet restaurant at all cost if possible.

Breakfast was awesome, hotel is located in a very convenient spot, all staff were friendly and welcoming.

The room is clean and excellent.

This is a nice hotel. I am giving a 4 star review because when I had requested to use the business center, the front desk just employee sent me to an upper floor without telling me where to go and without providing me the password for the computer in the business center.

Highly recommend

Clean room, staff.amenities , food and buggy services to Lulu mall

Free shuttle to international airport. Good service for a 3 minute drive. Mediocre service. Restaurant wait staff poor. Restaurant A/c not working properly for three days , two nights I was there. Room A/c fan ran all the time-Loudly. Off or cold were the two temperatures. Noisy. NOTE ROOMS ARE NOT SOUNDPROOFED AS ADVERTISED. Generous but unnecessary built in cupboard doors bang in the room and surrounding rooms waking middle of the night and early morning as people leave for airport. Limited western food. Included breakfast mediocre—4 Raw or hard cooked poached eggs only—cook did it know better. And, in India mind you, they could not figure out how to bring a teapot of boiling, not tepid water with a creamer, small jug of cold milk for me and my decaf teabag. Buffet food over cooked and mediocre taste. Morning f pastries cold and old or previously frozen. Huge toaster that either burned toast or only cooked one side. Marriot needs to try harder here and give staff better training or fire the management.

Stayed here for a couple nights whilst visiting Kochi. The rooms, facilities and staff were excellent. Importantly bed and pillows were comfortable for a good nights rest.

Geweldig personeel, heerlijk eten en een heel mooi hotel

Only good experience

Our anniversary celebration at the Kochi Marriott was an experience we will always cherish. We highly recommend this hotel to anyone looking to mark a special occasion in style. We look forward to returning for many more celebrations in the future.

The room was beautiful and the staff couldn't be more friendly and welcoming.

Clean room, friendly staff, good food, transportation to nearby mall

Warm welcome from staff, friendly faces, nothing is too much trouble. Lovely, comfortable bed and immaculate room.

Room was dirty. Had a fowl smell. Bathroom was not clean. Room was prepared for one person while booking was for 2 people.

Excellent service, yummy food. Everything was on point. Loved my stay. Will definitely come back.