The idea of turning an old Riad to a hotel is a nice one. Beautiful architecture but the beds, the bath room, the doors into the rooms, the furniture they all need upgrades. You can have the charm but not provide comfort. As nice as the ceiling or the entrance door, etc were, the door to the room was so hard to open and close. The bathroom door wouldn't lock l, the hotel lobby had an old crooked table in the middle of the room, dix these things. It's just unsettling.

Lovely ambience, great service. The only negative was the car organised for the airport transfer was not upmarket apart from the price. A disappointing end to my stay.

Très compliqué pour arriver à cet hôtel quand on ne connaît pas Tunis. Rues très sales, insécurisantes et très difficiles d’accès avec les valises. Nous arrivons et avant même d’avoir vu la chambre, on nous demande de payer en cash. Nous refusons et demandons de payer le lendemain en carte. La réceptionniste nous dit qu’elle est nouvelle, elle ne sait même pas où se trouve notre chambre et découvre le numéro des chambres en même temps que nous en nous faisant attendre. Chambre spacieuse et authentique certes mais qui mériterait d’être un minimum rénovée. On ne peut même pas allumer correctement les lumières. L’eau met environ 5mn à chauffer pour se doucher. Les volets ne ferment pas, une porte (simple vitrage) verrouillée mène directement à la chambre d’à côté où nous entendons tout ce que font les autres voyageurs. Le petit déjeuné, une plaisanterie, très peu de choix, même pas de fruits frais. Nous revenions du Four season et le Palais Bayram est à des années lumières de la qualité d’un 5 étoiles, je ne dirais même pas un 3! Et nous avons payé plus de 200 euros (à peine 100€ de moins que le four season) ! Une honte. Extrêmement déçus!

Il palazzo è veramente molto bello, gli arredi sono originali, peccato non goda di una manutenzione periodica. La stanza dove abbiamo soggiornato avrebbe bisogno di una pulizia approfondita. Il personale è stato molto gentile e premuroso. Il matrimonio tipico, in corso durante il nostro soggiorno, pittoresco.

We stayed in Tunis for three nights and absolutely loved this beautiful, historic hotel. It was clean, comfortable, and felt very safe. I was specifically looking for a traditional dar experience, and this place was perfect! The hotel staff was friendly and easy to communicate with. Our room was spacious, clean, and beautifully decorated. The bed was very comfortable, and the room stayed quiet at night, which made for a great sleep. Breakfast was included and was quite good with a variety of pastries, cheeses, eggs yogurt and dried fruit and granola. I also booked a hammam spa experience on our last day—it was very enjoyable and something I’d recommend. You need to book 24 hours in advance. Leave plenty of time for the experience which includes a 30 or 45 min massage, plus hammam and gommage. We also dined at the hotel restaurant one night, which served a delicious and generous meal. The price was a little higher but it was very convenient for our dinner after a long day of touring. The hotel is located in the old Medina, so you’ll be dropped off by taxi at a nearby square, and from there it’s just a short walk (less than five minutes) to the entrance. It’s also within walking distance of a lively area where it’s easy to catch a taxi and explore the city’s sights. We booked a day tour through Viator and the guide met us at the hotel.

👌

Positives: - The location is central, you are straight into the hustle and bustle of the Medina. - The room I had was clean, comfortable and spacious. The decor is impressive and there is an attention to detail. - There was wifi in the room and effective temperature control. - Staff were helpful. - Breakfast was fresh and plentiful. There was a good selrction. The breakfast room was light and airy and the waitress helpful. Negatives: - It was tricky to find initially. Due to travel delays I arrived as it was dark and trying to find my way through the labyrinthine alleyways alone when there were locked gates where I wanted to be was a little intimidating. Not the fault of the hotel, just something to be aware of. - The design of the hotel means there is little soundproofing. There was loud music until late one night which felt as though it was playing in my room. Overall the positive outweighed the negatives by a long way and I wouldnt hesitate to stay here again.

Not bad but considering the hotel grade, I felt there is more to improve in service, facilities.

Room was amazing felt like an old royalty room , you must get room #5

Lovely historic former palace in the Medina. Very convenient to walk to the sites in the Medina. Helpful staff. Note, short walk from where a taxi can drop you or where you can park. Decent breakfast.

Beautiful hotel and incredible room. It was a challenging time in the evening as the room faces a courtyard where there was music in the evening (during Ramadan).

Lovely former palace in the old medina of Tunis with beautiful spacious rooms. Hotel is not by the road so it's a bit of a walk, slightly difficult to find as well if you do not have a GPS. Overall, great hotel and room with a great location walking distance to the medina and grand mosque in Tunis.

Keine Badewanne, Dusche mit niedrigem Wasserdruck, am Tag tagelange Bauarbeit dann kann man nicht im Hotel bleiben. Das ist kein 5-s Hotel, aber nur 3-4.

Très beau palace, cependant pas très propre, la restauration est plus que moyenne (dîner et petit déjeuner) ainsi que le service… ce n’est pas à la hauteur d’un établissement 5 étoiles

Great

On m’attribue la chambre 12 du rdc, je remarque des restes de nourriture sur la table de chevet et en inspectant le lit des cheveux et poils ! Je demande des draps propres et je dois faire moi même le lit… On m’oblige à changer de chambre le lendemain car il y a une réception privée au rdc. Je n’ai jamais vu cela aucun respect vis à vis du client. Je commande du thé à la menthe. Il arrive non sucré mais surtout sans sucre ni cuillère. La fête bat son plein avec un orchestre live qui jouera jusqu’à minuit !!!! Impossible de dormir ni de se reposer. Je me réveille le matin fracassée avec un mal de tête alors que je suis partie en vacances pour me reposer. J’ai réservé le spa. La réception avance d’une heure sans me laisser le choix (encore une fois) ici le client n’est pas le roi et ne décide de rien !! La masseuse n’est pas discrète alors que c’est un lieu de calme elle fait un bruit assourdissant, se plaint de vertiges. Le comble c’est quand je lui demande une serviette propre elle refuse en expliquant qu’il n’y en a pas d’autres … Je ne suis même pas rhabillé qu’une femme de ménage s’introduit dans le spa pour nettoyer et nous déranger afin que nous partions au plus vite Je parle du problème à la réception on me répond que je suis restée 1h30 pour le forfait hammam, gommage, enveloppement et massage c’est donc normal. Elle me propose d’aller dans les wc du hall d’entrée Je suis choquée par autant de manque de considération, de respect Horrible expérience

2eme sejour dans cet hotel Apres demande j ai ete surclassé dans la chambre historique, au top sauf que pas d eau chaude le 1er soir mais ok ensuite apres réclamation aupres de la réception

Place is absolutely gorgeous. Staff give 110 percent effort.

Anyone looking for a stylish and well-designed hotel will be disappointed here. But if you are looking for real oriental flair without sacrificing comfort, you will be delighted. The building transports you back to the year 1743. The hotel conveys Tunisian hospitality in its most original sense. It is truly a journey through time.

Excellent everything