Truly an amazing experience

The staff is amazing. Best staff I’ve ever had at a spa stay. The food is amazing, facilities are great, surrounding area is out of this world.

What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal.

Everything was perfect and oh those thermal pools!

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Very nice hotel and especially great service of the hotel staff. Food, breakfast and dinner, were always very delicious. The hotel itself ist really nice looking, however, you can see in some parts, that is a bit older and may need a renovation. Still, definitely recommend it.

We always have the best time at this hotel. The service is impeccable and personalized, the hot springs are amazing, and the food is fantastic.

Everything about this beautiful hotel is magnificent. My boyfriend and I stayed here for my 40th birthday and the staff went above and beyond to not only make my day super special but to ensure every aspect of our stay was top notch. Can't wait to come back!

Café da manhã sensacional. Atendimento excelente. Quarto pequeno e escuro. Espelho do banheiro oxidado, mesinha do qto manchada. Presença de baratas (inclusive com aviso nos qtos). Vários sinais de falta de manutenção no hotel. Piscina interna muito boa

Upon arriving, the staff make it their mission to make you feel singular. Every single staff member. Every need and want fulfilled. We celebrated our wedding anniversary there and we will definitely return regularly. To the whole staff...thank you! You are the standard of exceptional service!

Spa amenities are amazing. Warm and spacious pools. Restaurant is great, both for dinner and the included breakfast. Staff are kind and helpful. When we arrived, we were met at the car for baggage assistance and were provided drinks while the check process was underway. Lively experience. Will return.

This is such a beautiful hotel! The staff are incredibly helpful and welcoming and the property is stunning.

The hotel staff and amenities were very nice . I do feel that the hotel and facilities could use an upgrade as paint was peeling and rooms seemed slightly dated. However this was overshadowed by the kind staff. Food was very good and breakfast buffet was very extensive and many options . Due to the thermal heat conditions , bugs: roaches (very small) may be encountered - I had 3 come up the drain in my shower but staff addressed it. We also had a plumbing issue (clogged shower drain in two rooms) for which the staff was very apologetic about and gave us extra treats like champagne and goodies. Overall a good stay. Beautiful park next door as well.

Good

Absolutely phenomenal stay at the Octant that exceeded all expectations. The facilities in this hotel are top notch! From the spa, to the pools, to the restaurant and the bar... you can spend days there. Never mind how stunning the surrounding area is. Customer service is exceptional too. Highly recommend!

Excellent spa and thermal baths, food was great. Unfortunately someone was smoking in an adjacent room so had smells to deal with

Our stay at Octant Furnas was simply amazing. The setting of being surrounded by garden made us feel super relaxed and was extremely peaceful. All the staff were super welcoming and attentive. There were many little touches that made our stay perfect. The pools were amazing. The room was super spacious, clean and conducive to great sleeps. We would definitely love to come back.

Great location. Easy walk to the village and see all the sites of Furnas. Enjoyed our stay. Thermal pools were a plus being on premises and both indoor and outdoor pool.

My wife and I stayed here with our 8-month old boy, and we were blown away at the service at this property. The service was above and beyond. They treated us like royalty - everything was ready for us when we arrived. If we needed anything, they responded immediately getting us what we needed. The cleanliness, the staff, the grounds, the pools, the spa, and the breakfast were all amazing! We truly can’t recommend this property enough. The only critiques I have are: the food prep at the restaurant was inconsistent. We had dinner there three times and were underwhelmed with some of the dishes and recommendations from staff. Finally, the bed was very, very firm and lacked support. I am a tall guy in my late 30s, but I had considerable pain waking up each morning. Since everyone has a different opinion on mattress comfort, I don’t want that fact to affect my rating, but it was by far the biggest issue I had at Octant Furnas. Overall, though, if we make it back to this island, we will definitely stay here again.

Property felt a little run down considering they bill themselves as 5 Star. Carpets were old and ripped in the main entrance, paint was chipped throughout the property, our room smelled very musty and curtains were broken. Beds were comfortable and staff were very pleasant.