It took the guy on reception 15 minutes to answer the bell. And another 20 minutes to find my booking. They won't let u take the room key out of the hotel. He tried to persuade my to pay more to upgrade the room. And they have a notice up saying if you give them a five star review the will give you 10 percent off a room or £5 in cash. Clearly they know the are not up to standard.

Very clean happy staff

Only a small space, good staff

Staff was great, rooms were not so great

The room was clean and tidy although looking a little tired. I was alone so the bed was pretty comfortable and large enough for one person. Two adults would have been a squeeze. The on-suite was fairly clean and again, functional. Although the hotel is situated facing a busy road, I wasn’t disturbed by the traffic at all. I think for the price of a room in London, it was pretty good value. If necessary, I would stay there again albeit for just a night though.

Love it

Very small room although did have on suit toilet and shower. Staff friendly and helpful . Good if you just want to crash for the night. No frills.

The room I had booked was with a bathroom but the room I was given only had a sink and a shower with a shared bathroom down the hall. They ‘upgraded’ me to a room with more beds but still only had a shower and sink. Shower was really old and over all the room was grungy.

Location, staff, excellent. Bathroom needed lots of attention

U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not

The receptionist was very nice and kind to me.

For a quick, one night stay, at the price, it was adequate.

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.

Warm cosy relaxing stay

Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.

Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again

Mesmo que seja um lugar mais simples, tem bastante acessibilidade para estação de trem e ônibus. Walid e Peter com toda a hospitalidade deixaram tudo mais tranquilo para mim e minha família. Super recomendo

Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.

Excellent 👍