Terrible communication from Expedia to Hotel, as i tried to cancel the second night as soon as I arrived. Computer system not accepting email. Food. Steak asked for medium, came out rare. Sent back, and still the same Had new steak, asked for well done, and came back rare. Had money back, awful.

Everyone so helpful , and meals are big portions and good selection, staff so nice treat you like family. Rooms clean and comfortable and parking on your doorstep , everything you could want , definitely going back and highly recommended

No problems. Everything was fine and value for money too.

Grubby but serviceable for a 1 night stay, corridors stunk of weed at night only positive was friendly helpful staff

The room was excellent. Comfortable beds. Quiet and warm as the weather outside was forecast snow. Hotel was clean and the staff were helpful. Food in the restaurant was so good and the prices were very, very good. My son and I had a good sleep and a great breakfast the following morning. We would definitely stay here again.

Convenient

The room was fine - however we really needed a shower not a bath as we are both over 70.

This hotel is not in Bury St Edmunds. They stole my money, sent me to a head office on Christmas night (not a hotel!) refused to help or refund my moneu

Staff appeared disinterested. For example at breakfast no glasses, no mugs and no coffee. Chipped crockery. Observed a number of staff having a chat as far away as possible from the breakfast area. Only one member of staff appeared to be working. Staff were most animated when it was time to clear the breakfast area.

Noise reduction in corridors, rooms could be improved. Quieter more intimate areas/booths in main dining room, away from family areas. Better access to Car Park for rooms far from reception.

Nice stay thanks

Room was clean, staff were all very polite and breakfast was lovely!

Busy family pub with a children’s play area, so a little noisy, but it was all good for me. Good team running the hotel and pub

Rooms are very clean and spacious. Very comfortable and large bed. Shower is excellent. Nice quiet location. Staff friendly and helpful

Perfect well lit and cctv

Great as always...ran out of food on sunday as always. But hey it is still the best value in the area...staff were amazing

Very enjoyable hotel. Nice rooms and good food at the hungry horse, Highy recommended

Parking area was safe, nice and quiet area, comfy bed, nice staff

Easy location to find and plenty of free parking. Rooms are comfortable and well maintained. Staff super friendly but professional. Pub next door is great value and plenty of options. Easy to walk in Hedon centre and £10 gets you a taxi to Hull Centre. Absolutely amazing value!

Good clean comfy room . Great location for me . Good nights rest followed by a good breakfast . Couldn’t ask for more . Decent price too