Run down beyond belief and staff have all the warmth and customer service of Herman Goerring. Seriously, how does anyone give this above two stars?

Toilet sink drain plug was blocked unable to open

Lovely staff, basic room but great value for money and a very comfortable stay. Thank you

A really lovely, relaxing stay. Check in was easy, the room was nice and clean, very comfortable bed, had everything we needed except maybe a fridge. It is on the river and we had a lovely drink outside, watching the geese and goslings. Breakfast was great. Fantastic value and well situated for town and Thames walks. We’ll definitely be back!

Its a lovely hotel. Great location. Our room 31 was a little noisy as it had a connecting door with the room next to it and we could hear the other occupants. Food was very good and a wide choice same for breakfast menu. There was only one person on reception and the bar both in the evening and morning so service was a bit slow. Very friendly staff.

Very nice room with a view of the river. Excellent breakfast an evening meal. Direct train from Shepperton to Waterloo.

Continental breakfast was excellent and good value at £9.Parking was available but could be difficult at busy times. Our room was spacious and well-presented and opened out on to a terrace immediately overlooking the Thames.

Great location

Really nice place with convenient parking. Only issue which wasn't much was the floor was creeky and loud, the shower pressure could have been a little better but was still a nice place to stay.

The area is very quite and plenty of parking, good large clean rooms

Stayed at Walton Lodge as a stop-off to visit Hampton Court Palace. Fabulous location - we were blessed with the hottest day of the year so far (April’26) which allowed us to sit out and appreciate the river views in the evening. Rooms were clean ours was a bit hot but a fan was included. Chatted to a fellow resident and agree that the place needs some TLC however would stay again if visiting this part of London Town.

Breakfast was ok, though not the biggest portions. Generally dated throughout and odd things like no plugs next to bedside tables.

I’ve stayed four times now. The rooms are fine, many with lovely river views. But two out of four times there was no hot water for a shower in the morning. That really needs to be fixed I’m afraid.

Parking very good 👍 staff 👍room clean and warm

Good but needs updating, staff friendly. A small bar with good selection. Shower very poor in my room. Needs refurb. Would stay again very convenient location.

Good value for what you get but rooms a little noisy . We had room 26 of the out building and the walls were pretty thin and was kept up a bit by noisy neighbours

Room ok but very warm. Only way to regulate the heat was open the window. Not great when above outside bar area

The staff could not have been more friendly and polite nor more helpful. Top end, worthy of iconic hotels.

Bar worked for me!! Bar staff and reception team excellent!! Managed to get on site parking quite easily. Room was very clean.

This is such a beautiful hotel. Great atmosphere in the bar and restaurant area, and the staff are really lovely.