Terrible Experience — Do Not Stay Here The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician. There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible. Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs. The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room. Every time I raised an issue, I got no help, no apology, not even basic courtesy. A truly disappointing stay. Avoid this place.

Welcoming staff. Perfect location. But there is zero amenities in the basic rm,. No facial tissues, no place to hang yr clothes, no aircon despite listed, it was super duper nosiy at night esp if yr room faces the road! Windows are the only way to ventilate the room. The carparking fees were very expensive

Todo muy bien.

😎

El sitio

Surprisingly quiet during the night despite location near city centre.

Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom. However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.

Very convenient location for tourists and the staff is friendly.

Une chambre impec comme tout le reste

Only negative I can say is being a solo traveler I would have preferred one large bed over two small ones. Also the bed was not comfortable at all! I didn’t sleep well as the mattress was too thin and I had to change positions all night as the mattress would hurt my back.

Desde la llegada el personal de recepción sumamente amable y explicó todo de forma muy clara , se habla perfectamente , español , catalán , francés e inglés Hay un restaurante Japonés justo en la entrada del hotel que es delicioso , de buen precio y muy buen servicio , muy recomendable En general creo que están en la mejor ubicación , da la sensación de que todo está cerca y sencillo de llegar caminando a todos lados

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Instalaciones muy buenas, un gran desayuno y la zona spa muy recomendable. Centrico.

Excellent a tous les niveaux un personnel au top Je vous recommandé fortement cet hôtel a Andorre et très bien situé .

Great location and facilities

En un buen sitio, buena atención y muy buen desayuno

Bon séjour dans l'ensemble, l'isolation phonique n'est pas top mais pour un hôtel en plein centre ville ça va. Le lit grand malgré un matelas dur. La salle de bain est grande. Le + c'est l'accès direct au spa via une passerelle qui se fait dans l'hôtel Mercure. Le petit déjeuner est vraiment complet, beaucoup de choix. Le personnel est très gentil. Hôtel propre, climatisé. Serviettes à disposition, même pour le spa.

Great location

Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.

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