Reception was closed upon arrival, tried to check in using the self service machine, which kept telling me I needed to pay when I already paid when I made the booking. I pressed the button to speak to an agent. After sometime waiting for the call to be answered, I was told that I needed to pay and my card had only been used for authorisation. I explained that I had a receipt and had already paid the charge on my credit card bill 4 months previous, it was on my statement. To which I was told I needed to pay and he had other calls waiting and he hung up. I was left having to pay again and will now have to chase when I get home.