Staff is excellent.

We paid nearly £1400 for 2 night’s’ accomodation at the 3 bedroom cottage and it was a rip-off. The cottage was tiny : 3 bedrooms but only one toilet. The worst was this: the cottage reeked of musty smell, like when one enters an old antique shop. Of course we were not expecting modern decor, but the smell of old wood and old furniture in that 3 days were unbearable we stayed out as much as possible. It made us question if the blankets draping over the sofa were cleaned. It was just a very uncomfortable experience. Some of us had to do work calls but phone lines don’t work while in the premises. We couldn’t even call for taxis, “because Cornish houses were built long ago”, we were told. We asked for a change of rooms but were told all rooms were booked up and they were all the same, none of the rooms has good phone reception. The check in experience was positive but I wish some of the effort could have been placed into making the place smell less musty and more liveable. The cottage has a small kitchenette and a dining table but it was so poorly ventilated that cooking fumes would stay on the furniture. We bought groceries to make simple breakfast but left all the produce there. We will not go again & would NOT recommend the cottage.

Unbelievably hot room on a mild spring day. Our room was small, but clearly inadequately ventilated as even with the provided Dyson fan permanently on full blast and the window open the room was stiflingly hot on a day that didn’t exceed 16 degrees.

A big thank you to Jane who was brilliant throughout our stay and so welcoming. Gorgeous boutique hotel and delicious breakfasts.

Beautiful and extremely welcoming hotel. The room was fabulous. Would 100% come again!

This is really a unique and special hotel with wonderful people and food. Great location. Jane and the entire staff were amazing!

All the staff were wonderful and accommodating and very polite and helped with all of our requests with a smile. We didn’t eat at the hotel but we did enjoy some drinks at the bar and for a small hotel, it was well stocked! Easy to find and quiet, would happily stay again.

Beautiful rooms and suites. Great staff. Loved our stay here. Highly recommended.

Such a great hotel with wonderful staff and an excellent restaurant on-site. Easy access to the waterfront. Really cool property.

Was only there for one night/day on a quick unexpected trip to the area and the property was just what I needed. Wish I had more time to explore it and have a meal on site, everyone there was helpful and friendly and the place was super cute and peaceful. Great location. Good vibe.

Nice hotel with nice bars near by. The room is clean and stylish and staffs are friendly. Great selection of personal care products.

Very cute

Cosy but nice room. Well located. Very nice staff.

Really cool and quirky hotel with fabulous staff

Great hotel, friendly staff, really nice bar area & great food. Would highly recommend if staying in Cornwall, with good rail links.

We had an amazing stay in the 3 bedroom cottage in Penzance. Jonathan was amazing to deal with and the room was beyond spectacular! Worth every penny. We only stayed the one night for my friends 60th Birthday. We wanted to go to see the St Michaels Mount, which we did walk to but it was closed on Saturday’s! Jonathan offered other options and was helpful. We dined there as well and the food was delicious and service was first class. I cannot say enough about how much we loved our stay. Next time I will book for a longer stay!

The room was so cozy, the drinks were ave, and I especially loved the eco friendly toiletry kits with bamboo toothbrush and toothpaste.

Lovely, pet-friendly hotel with great amenities

A tremendous welcome and a really fun hotel. We had a minor booking snafu, but they dealt with it brilliantly. Will definitely stay again!

good hot drinks tray. comfortable mattress quiet and relaxing good stress-free stay