In the afternoon of December 9, I was so tired from a meeting outside and I forgot to lock the door after closing it. While I was lying on my bed, the lady hotel staff suddenly opened the door in my room. She did not even say sorry. She did not knock on the door first before opening which is a basic hotel courtesy. Didn't she know that the room is occupied by me? Very disgusting. I don't feel safe there. When I arrived at 2:30am, the hotel staff did not even bother to help me with my luggage specially that my room was in the 3rd floor and the hotel has no elevator. When I checked in at 2:30am, the room was not yet prepared when in fact I called at 9:30pm informing the hotel staff my time of arrival. I was so sleepy and tired already at 2:30am and the room wasn't ready yet. There was a television in the room but without remote control.