Staff was excellent. The room, however, was not. For starters, the deadbolt wouldn't latch. The sitting area was comfortable but the lighting was way too dim to so any reading. The shower head was positioned terribly, it would spray way out onto the floor when turned on because you could not point it down far enough, and when you stood in the shower, you were less than 3 inches from the glass door with the water spraying you in the back of the head. The toilet paper required a degree in chiropractics to reach it. The mattress was very comfortable but the pillows were full of lumps. This felt like a poor apartment conversion, and while it had great potential, the "executive suite" fell far short of expectations.