Very good would definitely stay there again

On arrival good first impression, receptionist was lovely and helpful information in the reception area. However, this hotel needs some major TLC, a lick of paint and some air freshener! We stayed in the adjoining building but the corridors are grubby, really outdated and smelt awful of what I can only match to BO smells and then our room smelt of cigarettes, again very grubby walls/carpet, outdated and just not inviting at all. It's not even about being modern, the carpet is lifting all around the edges and at the joins, the curtains are grubby and musty, walls are grubby and in dier need of a lick of paint. There were mould spots around the seal of the bath, the shower didn't work at all and was poorly fitted, and the bath taps were not secure. We couldn't have a morning shower at 7am and there was no staff around to ask for help. We needed somewhere to stay night before marathon and it did the job for that but never again, it was also disappointing that the hotel was full of marathon runners yet there was no staff available early morning and no breakfast available until 8am which was too late for some of us running earlier. It has the potential to be a beautiful place but is really let down currently.

The Normanhurst is starting to look very tired and a bit run down, having said that the room was clean and comfortable and the staff very helpful. Parking was good, the location is great and pricing was better than the competitor hotels nearby.

the centralise heat is weak and not in service.

Clean room. Lovely and big. Staff very friendly

Arrived 22:30 after an evening flight back from a city break. Told family room was unavailable due to water leak in ceiling, instead offered ‘superior room’ with mattress (mouldy) on floor for my teenage daughter. Whole place was frankly in poor state: pot holes in car park, breakfast room door handle missing, stained carpets. I have never paid for accommodation and then on viewing it, felt I’d rather leave and drive home, but that’s what we did.

Heating not properly working radiators need bleeding

Everything about the hotel was terrible. I cannot think of anything that would want us to stay there again. Room dirty and damp, had to run water for mins to get it hot.Carpet damp and dirty.

People are nice. Room was dated. Had to sleep for a night so was not fussed. Breakfast lady was amazing and ok food choices

Room was clean. Tea station and towels were well stocked. Arriving at 8:30pm. We had to wait a while for someone to come to the front desk.

Lovely area and staff ,rooms have everything you need just a little outdated but lovely stay

Had a nice quiet stay and everything I needed for the two nights stay. Thanks to the reception who was very helpful

Room was quite small and a lot of the amenities didn’t work. Shower was incredibly poor which took 15 minutes to heat up and TV didn’t get many channels which work. Ceiling and bathroom looked to be covered in mould and room needs some very needed TLC. Bedding was clean and there wasn’t any noise from traffic outside, although on a pretty busy road, but the walls are paper thin and can hear everything from rooms next door. Staff were very friendly. Scored as average as was a cheapish room and although less than expected, it had a clean bed.

Have stayed here at Christmas for the last few years. The superior rooms are spacious, clean and comfortable. Good beds and NO flashing lights on the smoke alarms, that can keep one awake. Great. I like this hotels' non fussiness. Hot water seems constant for the bath and shower. The outside is a little shabby to look at and needs a spruce up, but the view of the trees and greenery make up for that for me. The back rooms are also away from the road noise. I'd stay again. I haven't had breakfast there.

Rooms were discusting. There was a horrible smell in the room and corridors. We did not stay it was dirty.

Staff were absolutely fantastic. Room was so appalling that I kept my slippers on every time I was in there and then threw them away before leaving. Carpet was stained and greasy, shower was a trickle that ran warm for a minute and then gave up and ran cold. The wallpaper is peeling off in strips and the walls are covered in mystery markings. I had booked for four nights in the middle of a stressful situation but should have booked only one so I could have left and found somewhere else.

Comfortable stay

Room clean enough We seem to have been put into a cold wing of the hotel annexe -Radiator not working No soap at all in bathroom Hot water non existent warm water after waiting an age

Lovely overnight stay in a spacious room. Amir at reception was very nice.

Okay