The reception staff were very friendly when I arrived, with a new receptionist (it was her 1st day), who was being trained. They were very helpful and explained the details of my stay, including where and how to get to my room.
The room itself was absolutely wonderful. It felt more like an apartment than a room, with a reception area (tea/coffee facilities and a mini fridge), a large bathroom with a seperate bath and shower, and a large living area and bedroom area with King size bed. I felt truly spoilt.
The restaurant staff were lovely also and nothing was too much trouble. There was another new employee in the bar area on my second night, who did very well, even though he looked very nervous!