The staff at the hotel were all lovely and so helpful! We booked breakfast for next morning upon arrival as I saw the food rating was a 5 (no longer an 1 which I saw from previous reviews) and the staff were really kind and accommodating with this. The hotel itself must’ve had a renovation or update since a lot of previous reviews, as after reading them, I was expecting it to be a lot worse, however it was actually very nice. The only downside we experienced was that our room was very hot, which must be known to them as we already had 2 fans in the room for us to use. It wasn’t a huge problem for us but something to note. Other than that everything was really pleasant. It isn’t the Ritz but it was a comfy bed, great location for the beach and pleasant for our stop in Wales whilst I was working. I would absolutely stay again, thank you!

Clean and spacious room, comfortable bed, excellent shower. Did not have any meals so can’t comment on those. Reception staff very friendly and welcoming. Only criticism is that the room was too warm for our liking even with the heating off.

Superb breakfast, clean, friendly, a cosy, and private. Very comfortable beds.

Clean tidy and helpful staff

We had an ok stay. The hotel really could do with an upgrade, the rooms are tired looking. The breakfast was ok, although the chef doesn’t know how to cook bacon, it was inedible and almost raw. The staff we came into contact with were all friendly. The location of the hotel is in a nice spot with some rooms overlooking the sea. I’ve been to this hotel a couple of times now, I’m unlikely to return for a third time. It really is better to pay more for better accommodation.

Our rooms had a lovely ( unexpected) sea view but as I found out on arrival, most if not all rooms, (other than accessibility/disability rooms) have a shower over the bath, so it wasn’t ideal for my 84yr old mother who doesn’t require an accessible room as she doesn’t have any disabilities or restrictions per se but can’t climb into the bath to take a shower. It is very unusual for a hotel these days to have baths in every room but the hotel was fully booked for a conference so unfortunately there was no option to change rooms to an accessible room for her. The restaurant was closed for a function the night we arrived, This was a Monday night in a small seaside town at the beginning of March so I wasn’t hopeful - but we found 3 great places to eat within a few mins walk. A really lovely seaside cafe/restaurant, an Indian and an American/Mexican type restaurant. The hotel was clean, staff were lovely and it was ideal for our stay. Don’t be put off by the 1970’s exterior. We didn’t go further than the seafront so not sure about a ‘town’ but there are retail parks nearby.

Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience.

Room was very clean, sea view and with window open could hear the waves, staff very friendly would go back

Very clean

Lovely staff. Easy free parking! Great decor. Good location and so close to the beach!

W

The stay was good but the highlight was the duty manager Hayden that provided excellent service during our room change request. He handled our request with understanding and efficiency.

Staff were all very good, friendly, polite and helpful. The communal areas of the hotel are very nice in the main though the rooms are tired and in need of an update. Our room was though very comfortable. Our first room had an issue with the locking mechanism

Very clean and comfortable room with good facilities. Good free parking. Convenient location. Easy check in.

Rain water leaking through the window, off the windowsill and onto the radiatior and floor below. Staff must have known about the issue as there was a towel already set up on the windowsil soaking up rain water. I requested to move room which they did promptly. Had to wait 5+ minutes at the bar as no one around, the person in front of me waited 10 minutes. They served the person behind me first. The food arrived and a chef came over after my food had been served and asked to take a photo of my plate as they were a trainee chef - very odd. I tried to have a shower at 6.30am and the water was stone cold. I informed reception and they said i had to leave the shower running for 10 minutes before hot water comes through. All in all, a very unrelaxing stay.

The breakfast wasn’t particularly warm, but the room was too warm. The hotel is looking a bit “tired” in places but it was conveniently placed and the parking was good. The staff we dealt with were all friendly. You could have more Gluten Free options on the menu.

The breakfast was decent (eggs rubbery however), but a great selection. The room was clean, with two bathrooms (one disabled access and one without). There was people running up and down corridors at one point at night and slamming doors and knocking, on the upstairs floor. but the reception didn’t answer when I called down (unless they were sorting the culprits out as it did stop eventually) Bar area looked nice. We didn’t sit in it however but looked decent. The person on reception was really nice. The outside of the hotel doesn’t look appealing I’ll be honest, but it’s fine once you walk in. Car parking free once you validate your registration.

Staff very attentive

Good value and comfortable. Exterior could do with modernising but interior more than makes up for it.

From the outside this hotel looks a little sad and inside there was some nice elements. The public area furniture for example. Dont be fooled there is NO pool although advertised and hasnt been for a long time. Service was friendly and the breakfast plentiful and we recommend booking ahead for £7pp on Hotels.com as its double at the hotel. Bed was comfortable and room basic but clean. Overall, ok price for an ok hotel.