No staff there only a cleaner who didnt understand what I was asking Stayed with my children never again Lock on the door didn't even work .... Unkept and dirty

The room was basic. There were flies in the bathroom, seemed to be coming out of the light. No security lock on the door so did not feel very safe. The downstairs entrance hall smelt badly if urine.

The staff was exceptionally helpful, warm welcoming and a good guide. Great, peacefully place to stay just outside of the main city but an easy 10 minute walk to the Elizabeth Line/Underground tube stations with easy access to shopping.

It was easy wants find our way round

DO NOT BOOK HERE! Extremely dirty, Not safe for children. No dropped kerb for parking.

DO NOT BOOK! It was extremely dirty! Mould all over the bathroom ceiling! Dirty towels shoved under the bathroom sink. I found them whilst looking for toilet roll. No drop kerb for parking. Curtains didn’t fit the windows so people could see right into the room! (Ground floor) All beds were fold up beds. (2 doubles and 1 single) Radiator for a headboard on one of the beds. Furniture was all tatty and very worn. Holes in the wall paper. Staff had no care. They almost seemed used to complaints. Duvets were filthy.

Overall

It was a bed, not much more positive to say Buds uncomfortable, pillows hard, shower poor, needed to ask for toilet roll as none provided Parking is extra, but no dropped kerb, so need to bump up kerb Wanted to charge £10 extra for early check in after it was voluntary offered

Most things in my room was broken and not enough amenities. Advertisement was misleading. Cramps and a lot of discomfort. Im requesting a full refund for my stay.

The noise of people arriving late and the occupant next door having the TV on very loud until 3 am made if difficult to sleep. The photos from the website are very flattering and deceptive. One night was more than enough.

Room was freezing on arrival. Smell of cigarette smoke all over the building and the smell of urine when you enter in the front hall, no toilet paper and 1 towel per guest for 3 night stay

Cheap but definitely not cheerful

Booked as this was close to shops, but this was a huge mistake. There were several issues with the room and if I had the money I would have instantly gone elsewhere. The bed was uncomfortable The door jammed and didn't properly close without force I didn't feel safe using the wardrobe as it looked broken The light was bright white with no lampshade The mug provided for tea making was dirty, and there was nothing to stir with and no milk The floor was uneven and chipped, and looked like it hadn't been hoovered I found a water stain on the ceiling The bathroom was tiny and smelly, and this was because there was mold in the fan and in the drawers under the sink. The sink was also so tiny it was barely usable No towels were provided

Friendly staff, and room was very clean

Inconsistent ability to contact staff. Area around hotel was oddly loud with shouting happening around the property throughout the night.

Smells of dog. A person sleeping on the couch early morning

Probably the worst hotel room I have stayed in, it was like they have double booked us, and in a panic put us in a makeshift room.. nothing like the photos online It was like a tiny room that we

Nope!

Clean bed but room stank of smoke pillows were rock hard tea, coffee and kettle but no cups or milk never got offered breakfast but they advertised it in the pictures

To be honest we were dreading staying here after reading the reviews but it was too late after we had booked and paid upfront...and budget and time didnt allow for anything else! And i have to be honest we were pleasantly surprised. I don't know if other people are expecting the Ritz on a backpackers budget...but there is nothing wrong with it. I have very high standards in my own home and i was more than happy to stay here for the night. The room was clean,the sheets were fresh and clean and the bed was comfortable (rock hard but i like that) The bathroom was clean and there was one hand towel and toilet roll. There were tea and coffee facilities but no cups...maybe this was an oversight but im sure we could have asked for some but we had flasks so didnt mind. There is a garden out the back which they are obviously trying to tidy up but its pleasant enough for a cigarette break if you need it and we saw squirrels running around which the kids loved. There are 2 friendly dogs at the property which was also a bonus for us. Its a 10 minute walk at most from Ealing Broadway just through the highstreet and in a lovely residential area. Its a 10 miwalk in the opposite direction then to Ealing common station so perfectly located for transport...we were going ro Wembley. We walked home at 2am with 2 young kids and felt perfectly safe...its a lovely area with beautiful houses and commons. So all in all i would give the place a thumbs up and definitely stay here again if needed.