Very nice hotel with superb services and delicious food.

This is the most incredible hotel stay we’ve ever had. The staff are incredibly thoughtful

很讚的服務

Very comfortable

This stay was on the more expensive side but overall worthy every penny!

This property was beyond amazing. The pictures online do not do it justice. It is just gorgeous and the attention to detail immaculate. The service was top notch, the dinner they serve in your own room was wonderful, and the public and private onsens were so peaceful and serene. We will definitely be coming back.

Un hotel Muy tradicional . Súper atención del personal . Un poco descuidadas las habitaciones . Gran atención del personal

Staff and service is incredible, onsens are serene and wonderful, food is plentiful and outstanding. A fabulous place to unwind.

Amazing. Great Customer Service. Had a great time, was able to relax and I enjoyed my time here.

The view from our room was stunning and location is very convenient. We loved the japanese style room. We had the Kadan Suite with balcony (or so I thought). Based on the photos on the website, this is what we had. A bit confusing because we still had to have our Kaiseki meal in the restaurant. The website indicates only Annex Senshin and Meigetsu are served in the restaurant, but we were told ours was as well. Additionally, their facilities guide needs to be updated on their website. Club AI apparently does not exist anymore. The staff that greeted us upon arrival were friendly, but she only spoke and looked at my partner the entire time when explaining the facilities. Despite booking the room myself, I felt ignored and excluded. Even when asking a question, I was dismissed quickly. I found it odd. They also take quite some time to respond on expedia prior to arrival, but I am not sure if that is an app problem. The food was delicious. The server we had the first night was amazing. She explained each dish without looking at the menu and her service was consistent. She was very attentive. The other servers were just OK. They didn't explain the dishes as well and sometimes had to look at the menu. The inconsistencies were visible despite the food being delicious. Overall for the price, I would expect a higher level of service or at least a consistent one. For our next trip to Hakone, we will be trying another place.

Great

An amazing place only surpassed by its amazing staff. We loved everything about Gora Kadan--from the friendly and organized communications ahead of the stay to the clean to the well-cared for room and the wonderful food. Special thanks to bringing creativity and flair to providing a vegetarian kaiseki. It's worth staying here at lease once.

Amenities and staff were amazing! Honestly, this was our best experience in Japan.

객실이 좋음

너무 예쁜 객실, 호텔 시설, 송영 서비스, 스탭 대응 모두 최고

Todo era perfecto .

lindo hotel,

The room is perfect and the staff are very detailed in service. Definately a five star stay. Food is included and is delicious. The onsen is inviting and peaceful. Beautiful facility.

Everything was immaculate

Most beautiful hotel experience EVER!!