Location: 5/5. Cleanliness: 1/5. Service: 2/5. Value: 3/5. Overall: 2/5
I stayed at this hotel for 5 days and 4 nights in mid-May for just over $1000 USD. While the location in Le Marais was excellent, the overall experience did not match the price.
The room was much smaller than the photos suggested, even by NYC standards. The bathroom setup was especially cramped — sitting on the toilet required angling sideways because your knees hit the shower door. I’m 5’9” and average build, so taller guests may struggle.
Cleanliness was the biggest issue. While the sheets and towels appeared clean, the rest of the room felt poorly maintained. The floors felt gritty barefoot, the shower had black soap scum and leftover used soap bars, both soap dispensers were empty, and the toilet had visible buildup and staining. One toilet paper roll also appeared partially used with water marks on it. The sink drained very slowly, and the shower door leaked badly enough that towels were needed to stop the bathroom floor from flooding.
Service was inconsistent throughout my stay. Despite leaving early each morning while housekeeping was actively working, my room was not serviced until I specifically requested fresh towels and toilet paper on the third evening. Even afterward, the soap dispensers still were not refilled and the bathroom still did not appear properly cleaned. Housekeeping also piled my clothes into a clump at the foot of the bed after changing the sheets instead of placing them on