It’s not that bad but not worth for the amount we spent

I booked this room for my husband for one night as he had to come into Kincardine from Hamilton for work. I booked the reservation before lunchtime and my husband didn’t arrive until around 5 PM. When he got there, he was informed that they had no hot water, and When he asked when there would be hot water back the front desk told him maybe Monday. They told him he could cancel his reservation and then go over to the comfort Inn and book there and their rate was around $150 for the night however he informed them that I already prepaid through Expedia and I used $70 in points but still paid $110 for the room. They then got him a room at the comfort Inn somehow without cancelling his reservation at TownePlace suites. Now looking there is an almost $40 price difference between the two places that we’ve now lost out on. The hotel easily could’ve contacted us in the five hours that we had a reservation before he got there to indicate to us that there was no hot water. Also, I’m not sure how they still have rooms available for $180 a night when they have no hot water.

Rooms are falling apart. Furniture is disgusting

Breakfast was a nice surprise both in there being hot food and the variety of offerings.

Great!

We enjoyed our stay. The hotel was quiet. Our room was nice and clean. We loved having a full-sized fridge instead of a mini-fridge which you would find at most hotels. Breakfast was good. Our son loved having pancakes every morning. We would definitely stay here again and have already referred you to other people.

Overall good stay. Room was clean. Breakfast was good.

Nice room fair price good customer service

Great service

Top floor VERY HOT in hallways. Desk staff not present, door shut. someone waited for 10min to check in.

Clean room, service was good.

N/a

Super friendly staff! Room! Awesome! Could not believe the extent of making our stay effortless from tea towels to wine glasses! Then we found out they will be starting renovations!!! WHAT???? This place looks brand new! Front desk staff FANTASTIC!! Please pass this on to them!! ( can’t recall their names). When we visit Kincardine again we’ll definitely book in here! Sue and Chris Robinson ( Marriott owners…time share …2005!)

Nice hotel

Did not clean room

Amazing place to stay. Breakfast was fantastic. An actual hot breakfast is hard to find and this was perfect

Clean room

a great stay just no restaurant or bar at the hotel

Wir waren für eine Hochzeit in Kincardine 3 Nächte in diesem Hotel, weil es angeblich das neuste Hotel in der Stadt ist. Positiv: der Staff an der Rezeption war sehr freundlich, das Frühstück ok. Aber: der Zustand der Zimmer war schrecklich. Wir hatten einen grossen Flecken auf dem Bettlaken, die Kissen haben übel gestunken, die Handtücher hatten Löcher. Beim Zimmer meiner Schwester war die Dusche defekt und es gab kein Housekeeping. Kurz: wir waren froh, konnten wir auschecken.

Property is very clean , staff was very helpful and its location was very convenient.