The facilities, and the staff was wonderful, except for one unpleasant interaction at a certain moment. Food and pool were alse great!

We had a lovely last-minute stay at Cap Vermell Grand Hotel. From check-in to check-out the staff were incredibly accommodating. The rooms were spacious and comfortable - we loved our garden suite and enjoyed our private sun loungers. Although it is a newer and larger hotel, the atmosphere invokes old world charm, and the waterfall-lined pathways were a pleasure to navigate. And we have a new appreciation for Spanish food: the food in all the restaurants was delicious, even at the pool bar. We definitely hope to come again.

Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.

Zuvorkommendes Personal. Sauberes und grosszügiges Zimmer ä.

Mukava hotelli ja työntekijät, todella hyvät ravintolat. Kylpylään ei ikinä saanut varausta, aina täynnä.

Perfekter Service, das Personal sehr aufmerksam.

Few minor things in the room didn't work, but overall amazing.

The hotel is far away from any beaches but the rooms are huge like having apartment and completely new. The food wasn't spectacular. Its inconvenient to get from your room to anywhere because of how expansive the hotel is. This was by far the newest and most luxurious hotel we stayed at over our 2 week visit to Spain. The rooms are awesome but the location of the hotel is very far from anything. The service is good but they don't really go the extra mile for 5 star experience.

5 Star experience taken to another level

Really enjoyed the staff, cleanliness and pool.

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

Amazing hotel voro was unbelievable

Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.

The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.

Wonderful stay

It’s beautiful and excellent service

The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit

Excelente!

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back

There was a noticeable lack of competence throughout the hotel, or perhaps many of the staff simply didn’t speak English well enough. Whether it was at breakfast—where we waited 20 minutes for a matcha latte only to be told they had run out—or at the front desk, where we requested room cleaning that never happened, the service was consistently disappointing. At the pool area, we waited 40 minutes for our food, then another 20 minutes to receive the bill, which turned out to be incorrect. The drawers in the room were dirty, and the glass we ordered never arrived. The only staff who were quick and competent were the bell boys.