Clean, good location. Close to Trains. Have stayed a couple of times in London and Citizen M and would recommend for solo travelers. Rooms are a little tight for couples.

On day the day our hotel stay was to commence (Friday 6/2.26) we had an emergency and our daughter was admitted to hospital. We contacted hotel that day and the following day ( Saturday 7th 2/26) to explain, hoping they would use their discretion ( as stated in terms) and not charge us. Eventually after waiting 35 minutes on phone an employee told us we would get charged for the stay even though we would be returning to stay in London the following month. Is this good customer service? Will it encourage me to book with this group of hotels again? Let’s hope someone with compassion contacts me to rectify the situation. No communication so far. Hope my disillusionment can be turned around.

Propre et rapide

Hotel was great, thr

객실도 깨끗하고 위치도 좋고 가성비 좋은 호텔이예요.

Stanza comoda, bella vista, letto super comodo. Unico difetto: ogni tanto si sentiva puzza degli scarichi

Check in was brilliant, it's a self serve and easy to use. Room was lovely, clean and comfortable. The only issue is that the bathroom door didn't close which could lead to embarrassment. The blackout blinds worked lovely.

It’s a good hotel but is not a 4* as it is sold, rooms are small so for 2 people getting ready for evening in London, it was very difficult. Toilet is behind a plastic container and feels like it’s next to the bed which didn’t feel comfortable. No tea or coffee facilities in the room

Localização, atendimento, facilidade de acesso, próximo de ótimos restaurantes

Nice

A little bit expensive but the hotel was really nice and the staff was incredible!

I was given a wheelchair room but i didnt ask for one.

Schnelles Check-in

The room was clean and the staff were helpful

Heat wasn’t working most nights, was freezing all night. My last night I was shivering all night to the point I woke up with cold sweats from shivering so much. This was while wearing a sweatsuit and two comforters since I requested an extra. There was also a foul smell coming from the sink that persisted for the majority of my stay before being fixed. The comforters and towels had stains on them. Just gross and not good.

Great staff

It’s a great hotel. Super close to everything. Staff are lovely and the bed is HUGE This is a return visit Wouldn’t hesitate to stay again

Very clean and convenient. However, the staff stood out. Every single staff member we me was friendly and helpful.

Yes but the sink outside isn’t the best

Good