Staff were pleasant. The room was very adequate. Good value for the price paid. The shuttle bus to Shinagawa Station made things very convenient. Rooms were old but very clean. They're switching to sustainable practices, so cleaning is only done on every 4th night of your stay, but fresh towels are provided daily. Breakfast is simple, but it was very worth the price paid. I had my luggage transferred to the hotel, very friendly staff. They had helped me weigh my luggage before check out (ask at the front desk) as well. Cons: If you're not a smoker, I advise not to take the smoking rooms; the smell can be very bad.