Poor experience at checkout. We had a 5 AM departure. We approached the guard, Gustavo, to open the gate. He said nobody told him we were leaving so he refused to open the gate. Our ride to airport was waiting, I told the guard he had no right hold us against our will and that this constitutes kidnapping. My wife was getting very scared. I told her to standby on calling the police.Does 911 work in Mexico?Is he armed? Can I kick his ass to rescue my family? He is calling several numbers but no one is answering at 5 AM. Finally, someone calls him and tells him to let us go. Fortunately, the driver had waited. “ So, other than that Mrs Kennedy,… how was your trip to Dallas?”Other than that it was nice place to stay… we will not be back!