I just wanted to share a bit about my recent stay. The staff at the lobby were really welcoming, which I appreciated. But honestly, some things in the room weren’t as clean as I expected—the coffee maker and the sink, for example. There was only half a roll of toilet paper and no small towels, which was annoying. I asked for the room to be cleaned twice, but it still hadn’t been done when I got back two days in a row. Also, I requested extra towels multiple times; sometimes I would not even get the extra towels. The worst part was hearing the housekeeper complain every morning about guests and hating her job. At one point, she even complained about my room because I had the “do not disturb” sign up until noon, and then I called to ask why the room wasn’t cleaned. I honestly didn’t know I had to get her approval or follow some schedule. It just felt really unprofessional. I stayed here a few months ago with no issues, so this was really disappointing. The only truly helpful and polite person was an older lady who brought extra towels late one night. Overall, I don’t recommend this place and probably won’t be coming back. I usually write detailed reviews for places in Mexico, so expect a more thorough one soon.

Todo muy muy bien. Gracias

Muy amables, desayuno delicioso!

Great customer service.

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Great

No me gustó el servicio , bien cuadrados todos

Excelente servicio en el restaurante en especial por Maria agrada ser atendido con calidad

Excellent

Buena atencion

Great place

Hotel deplorable en las condiciones en lo que lo tienen, pedi cambio de habitación porque la puerta de la regadera no cerraba y toda el agua se salía.. el baño súper sucio lleno de sarro y moho… la habitación nueva que me dieron también muy sucia, las sábanas amarillas. En la mañana se empezó a meter un olor a comida en la habitación, los dos días que estuve ahí fue lo mismo. Todo el piso 2 olía a comida de extremo a extremo, asumí que era la cocina del hotel. Es una lástima porque la ubicación es súper buena pero nunca me había dado tanto asco un hotel.

No incluye el desayuno Gratis!

Bueno

La chava encargada de la recepción te trata de una forma media especial, medio despectivo el asunto.

The personal was very helpful. The air-conditioning was difficult to adjust. The staff was always willing to help and support

Todo muy bien

Room was smelly and we book for two and include breakfast was only for one person

Excelente ubicación, excelentes instalaciones y el personal muy amable y atento

Mil gracias por sus atenciones