The hotel itself is beautiful, but unfortunately the service was extremely poor. We stayed for six nights and were told on arrival that breakfast—despite being clearly included in our booking—was not included. This was only corrected at the end of our stay, after we had already been charged, and there was no apology or sense of accountability.
Overall service was very slow and did not meet the standard expected of a five-star hotel. In addition, the bed was not comfortable and the sheets appeared old and worn, which further detracted from the experience.
Despite there being festive events and numerous activities taking place during our stay, no effort was made by the concierge to inform us of these. We were only fortunate to discover most of them while walking around the streets. The overall experience was below par, and regrettably, I would not recommend this hotel.
