Friendly staff, spacious room, complimentary shuttle to Ohio State, well maintained property both inside and outside

Clean room

The Bar was very nice and staff very attentive.

Room was not cleaned thoroughly - often the trash was not taken out, towels weren’t replaced or sheets weren’t changed. In addition ordered food from the restaurant only for it to be delivered cold. Upon discussing with the front desk, I was told I would get a refund which I never received. I tried calling a few times only to get the run around even after leaving multiple voicemails. Then I checked out early and was given hard time regarding being refunded a night that I didn’t even stay there. Honestly I have been a Marriott member for years and this definitely was not the customer service I’m used to as I have stayed a number of Marriotts across the country each year. I won’t stay here again - do better.

Checked in and left to go to a concert, we come back late and get ready for bed as I’m laying there a bed bug came crawling up the bed. We immediately took everything off the bed to check for more to find little black dots/bug residue and nasty stains from lord knows what underneath our bedding. We inspected the room some more.. the ice bucket was not clean, floor had caked up dirt, the bathroom door had dirty hand prints all over. Definitely seems like all they did was change out the towels for us. Management was supposed to call me yesterday and never did!! I have pictures.

Good location, friendly staff

I had a really nice room which was very clean! The staff at check in were wonderful. I highly recommend this hotel.

Great stay! Very clean and nicely decorated

Room was clean and spacious. Didn't interact much with the staff. We prefer that the night stands have drawers, but not a big deal. Lots of plugs available for our electronics.

Nice

Hair was all over my pillow. Gross!

The room was good but the price was too high there was no microwave in the room and some of the lights didn’t work. Better to book a Fairfield or residence by Marriott than the Marriott itself no difference but the price will be half off

Staff were friendly and helpful.

Yes

Very clean and new building.

Clean ac units

Enjoyed our stay!

Nice room, very modern and clean...only ossue was no microwave?

thank

Spacious room except my television did not work. They offered to move me to another room but our view from the room was picturesque. They said they would comp 25% off my room through Expedia.