Some staff members were great but some were not so nice. They didn’t really introduce facilities in the room to us. Lighting in bathroom and private onsen was very dim - I slipped and fell as I missed the step between the onsen and shower room. Public bath was ok. Quite small. Meals were ok. The staff at restaurant for dinner was smart in bringing me packs of ice for my bruised and swollen arm. One staff volunteered to take photos for us before leaving and she was sweet. The other staff at ground floor after we got off monorail simply ignored us.

I had a really excellent and unforgettable stay in KAI. First you will have an interesting entry by taking a cable car from the entrance to the lobby, and then you will get a superb environment, the decoration looks fantastic, all the staffs are nice and helpful, the food tasted brilliant, everything is extraordinary good and almost perfect in this hotel.

很好的體驗

酒店非常整潔 職員服務細心 私人溫泉寧靜乾淨 早餐晚餐食材，豐富高質素 早餐只係欠咗一杯咖啡

The room was beautiful and the private onsen is great for those who have tattoos that cannot be covered up. The rooms were spacious and the welcome snacks were delicious.

The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did

Staff and food quality both are good

由接待, reception,客房及酒店都給予人舒適親切感.唯獨美中不足是早餐後想要一杯咖啡,服務員說沒有,要到大堂自取,如此級數的酒店實在有點失望！

客房整潔，

Great staff and food but there was an issue with pipes making noises in the evening and night so it was difficult to sleep and relax.

Outstanding, beautiful resort to relax and unwind. This place is perfection. I had the room with a private bath that overlooked the garden. So beautiful and serene. The curated kaiseki meal and breakfast were incredibly delicious. Highly recommend this resort, will be back again!

This retreat in the village was tranquil and restorative. The traditional japanese room with private onsen bath was the perfect complement to arriving from Tokyo and restorative after a day of rafting and canyooning (shout out to NOAC). The half board option was a great addition. Breakfast and dinner menus were exciting, sophisticated and simoky delicious. The staff are attentive to detail, accomodating and very polite. Thanks for the wonderful stay.

Excellent servuce

What a lovely break from the busy day to day of Tokyo. We did this resort on a quick trip from Tokyo and the onsen and food were amazing.

A hidden gem.

The room is very nice. Quiet, spacious and clean. The package included dinner and breakfast both are delicious. Outdoor Onsen is the best.

It was an amazing experience—everything was absolutely perfect! I had a fantastic time celebrating my birthday there and truly enjoyed every moment.

Everything was great except for a few issues: 1. The front door was hard to find. We had to walk about five minutes on an unpaved road to reach the "entrance," where we then had to take a lift to the reception. 2. The dinner and breakfast were decent, but for a rate of $620 per night for two people, we expected better quality. 3. The nightly rate on Expedia was listed for one person, even though we entered two guests for one room. This was misleading, and had we known, we might have reconsidered booking the resort.

很星野 我和先生穿他們的外套出現過敏症狀，沒穿就沒狀況，我們是不想說衣服不乾淨，但好像就是這樣 食物好吃，很有創意，2天的食物都不一樣 旅館環境也很優美作人員服務很好，感覺賓至如歸 只是鬼怒川本身沒甚麼好玩，住2天只能待在飯店吃飯，泡湯，還好最後一天晚上去湯西川溫看雪祭點燈，ㄧ切的不虛此行了

Very spacious room. Perfect, quiet location. Hospitable staff and great food. Onsen is awesome.