Everything about the hotel was great. And i have stood there before so its one of my favorites until our unit wasnt available upon check in time. The first girl tht was going to check us in was amazeingly friendly and sweet, but we knew we were too early for check in so we decided to wait in lobby. Then the sweet first girl was off im assumeing because another one checked in... and thts when check in time turned awul. She was rude, bitter to speak to,and just plain awful. She made us wait evdn AFTER check in time knowing we needed our room so we can rest because we had to leave early sunday morning. She actually told us as soon as ur room is ready,ill call u up here to desk. ( mind u, we were in front of her face in lobby the whole time) she never called us. Until about 3:20 i just wdnt up and the gentlemen there gave us our room even tho she was still just there with awful attitude. Too bad i didnt get her name but to the hotel management, watch who u hire please tht girl had the worst customer service i had experienced there and i really like the hotel. It is amazeingly comfortable to sray there!!