I had a really disappointing experience with this hotel. I specifically requested a baby crib twice before arrival and was assured it would be ready in the room. When we got there, there was a crib—but no mattress. The crib literally had a metal bar at the bottom, making it completely unsafe and unusable for a baby to sleep in. I reached out to the hotel multiple times for help, but only received automated responses saying they would notify the hotel. No one ever followed up or fixed the issue. Because of this, we had no safe place for our baby to sleep and were forced to leave and find another hotel at the last minute. It’s now been 6 days, and I still haven’t heard a single response from anyone. This level of service is unacceptable, especially when traveling with a baby. I would not recommend staying here.

Très bonne place

The overall experience is very disappointing. Let me break it down for you. - Booked for 4 adult, received the hotel official confirmation as 4 adult reservation. Checked in and found only 1 double bed and 1 single bed. They ended up sent someone to set up the sofa bed but we waited almost an hour to get it resolved. - No direct customer service contact apart from a landline number. And they will hang up your call. Make sure you have international calls if traveling from outside Europe. (Turns out they have a WhatsApp number but it’s not advertised) - Shower drain was blocked with giant hair ball and flooded the whole bathroom floor when in use. It’s disgusting because I was asked to check the drain myself by the customer service agent. Ended up dig the hair ball out myself, apparently it was too late for them to send someone for help. - Body hair found in pillow cases - Black residue in kettle every time when in use even we scrubbed the interior multiple times - Stains on the lower part of the curtain (dark red stain looks sus) - Customer service agent promised a refund as compensation for inconvenience caused but ghosted our messages after we checked out Hope you find it helpful.

Dirty coffee cups in sink, bag with candy from local shop on counter and empty water bottles (the free ones left for us) drunk and in bin. Hotel by WhatsApp promised it would be dealt with. It wasn’t. Hotel offered late check out by 2 hours which I accepted but doesn’t make it right- there shouldn’t be evidence of previous clients in the room and if there is (as mistakes do happen) it should be sorted asap

Room was fine, didn’t quite look like the pictures. Not much kitchen equipment- you wouldn’t be able to cook a meal. Room is not made up in the usual sense when you stay in a hotel. Decent location & staff were helpful when needed. Nice overall.

Die Wände haben Flecken, die Küchenverkleidung hat Einschlaglöcher, das Zimmer ist total verstaubt, die Betten schieben sich ständig auseinander und der Duschkopf der Regendusche ist teilweise stark verkalkt.

Brilliant location clean warm room easy keyless system great stay

Chambre grande et belle mais équipement défaillants : problème de lumière dans la salle de bain un fauteuille était cassé sur une patte, la machine a café a posé quelques problèmes également. Un lieu agréable sinon n'y regarde pas trop aux détails

Plus ou moins. Douche pas complète. Pas de lumière sur le miroir.

room was clean as always. they put the heating on in the room so it was lovely and warm when i arrived on a very cold day. very nice touch!!

So disappointed.., Never gotten any email for registration to get the QR code. It was so inconvenient. I recently checked their reviews and they were very bad. Do not book this place otherwise you'll be stranded in a new city/country.

Very friendly staff and was able to assist us when Expida messed up. The staff was amazing and would definitely stay there again if I was to go back. 20 minute walk to the Heineken experience and the Van Gogh Museum.

I would give it a 3.5 if that’s an option. Room itself is great, but no wifi in the room when that’s promised is quite inconveniencing — couldn’t get any work done there. Also, the check-in process is quite slow to get your QR code for the room and resulted in us waiting at the door a few times. Other than those easy fixes, good stay and no other complaints.

Clean and close to tram station. But poor communication before check-in - did not receive a QR code in time and had to message/call multiple times before getting help

Nous avons passé un très bon séjour. Les studios sont propres et l’emplacement est très bien pour visiter Amsterdam. L’accueil très bien. Bien penser à avoir son QR avant l’arrivée.

Kiva, siisti majoitus. Hyvät sängyt ja tyynyt. Pesuhuone oli erikseen hyvä juttu. Kivat näkymät ulos ikkunasta. Hyvä sijainti, joten minne vaan kävelymatkan päässä. 😊👍

Overall, my stay was very nice. Everything was so clean. Now for the cons: If you’re an older person who’s not using your cell phone for everything, don’t stay here. You need your email accessible from your phone so you can use the QR code to enter the building and your room. The bathroom lighting around the sink was HORRIBLE!!!! It’s so dark in there, very difficult to do anything at the mirror.

Convenient location Staff friendly and accommodating Quiet rooms

Check in dopo 2 mail e 2 chiamate alle 14.59 ci è stato inviato qr code nessuna richiesta documenti cosa alquanto rara e inquietante

Fantastisk lokation. Vi blev taget u mod af en rigtig rar ung mand, som lukkede os ind på værelset allerede 14.30. Skønt med et lille tekøkken, dog var remedierne meget sparsomme - der var kun en pande, til at lave lidt mad på. Vi spurgte efter en gryde, men fik den aldrig. Vores lagen, både før og efter rengøring, havde nogle små mørke pletter. Skønne omgivelser, nemt med QR-kode til adgang, ingen støj fra hverken gade eller andre hotelbesøgende. Tram dejligt tæt på.