When we arrived about 5.45pm Sunday evening we could hear a lot of noise coming from the bar area . We went to our room and freshened up arriving back at the bar about 6.15pm. The bar was dominated by a group of "locals" who were worst for wear, shouting and swearing. My husband and I retreated to the terrace which was a bit cool. We asked if any managers were on duty and were told no. The staff were just youngsters and had no authority to deal with these people. We were told that the manager wouldn't subdue these people as they were regular customers. We will not be booking this hotel again. As for the room it was a deluxe room but was lacking in fundamental

Expensive

rooms were clean and tidy Staff were very friendly and on arrival and throughout our stay. went out of there way to help or deal with any issue. great service. Breakfast was included. Good choice was offered and was delivered quickly and efficiently. Evening meals were great value for money and plenty of choice. Bar had a nice cosy relaxing atmosphere. The old lodge stay was as expected would recommend.

Some refurbishment going on but this did not interfere with our stay. The breakfast was excellent as was the evening meal. The bar was well stocked and a marvelous selection of spirits. The room was very well maintained and comfortable.

Personeel was vriendelijk en behulpzaam maar de gehele ervaring viel toch tegen. Dit hotel heeft duidelijk betere tijden gekend. Het ontbijt was de naam onwaardig en verdient veel meer aandacht. Het geheel is zeker geen vier sterren waard. Het personeel redt de eer.

Amazingly equipped kitchen. Everything spotless. Cosy beds. Lashings of hot water. The place was lovely and pleasantly warm, the the interiors were a delight.

Lovely quirky old hotel, friendly staff and huge bathroom. Very convenient for town and a lively green space as a garden. Perfect parking, ideal for us for a family vusit to Malton.

Absolutely beautiful building and grounds, room was huge and clean, staff were all so friendly. Very peaceful. Shops only a short walk away. Will definitely be staying again, myself and my partner thoroughly enjoyed our stay. We didn’t make use of the bar as we don’t drink but upon walking past it looked clean, cosy and a few friendly people enjoying a drink

Staff were very helpful and accommodating

Yes

Great time for a stay between Christmas

Room was not very clean and an infestation of ladybirds emerged on the second night of my stay. Unfortunately after drawing this to the attention of staff writing to the Manager about this I have had no reply.

The bed was broken with around 5 slats on the floor which I didn’t notice until late when going to bed. I slept on the other side as didn’t want to complain around 11pm. Told the lady upon checking out and she said the manageresss would call me. 72 hours later, still nothing

Booked through Hotel.com. The photos give you an impression that you are staying in a lovely old building with nice grounds surrounding it, but in the small print. You are actually in a building 100 metres down the road near the town. You can drive down and drop off luggage but will need to return car to hotel car park. The path was closed due to utility repairs, so you had to walk on the road . The front entrance had no lighting so needed to use light on phone to go down steps. While carrying all my luggage. The drain at entrance also had a slight smell of sewage. The room was a good size. TV very small. Room was clean but paint peeling off one corner and carpet badly marked. WI-FI was terrible in room and lounge room. My room was next to road and was quite busy and noisy. Actually didn’t use it in the end as it was so bad. Layout of building not well indicated. Entrance to main hotel very tight and not lit very well. Original entrance closed. Never went to main hotel to check out restaurant and bar as it was quicker to walk into the town. When I complained (politely) on arrival the receptionist passed me the key and directions (bad photocopy) and just walked off. Probably fed up of complaints as the two people before me were asking for there rooms to be changed. Very disappointing experience.

Beautiful room

It was a beautiful room and a surprise as the hotel upgraded me to a deluxe suite! The meal I had was very good and the staff were very helpful and looked after me perfectly

Good welcome and upgrade too.

Staff very friendly, beautiful Hotel

The rooms are always clean, the staff are always friendly and the food is stunning. Always my go to hotel in Malton.

Great room - good location