Nice room, helpful staff. Excellent location.

All pools are heated. Food is amazing and great service.

Food service in their major restaurant was spotty and slow. Otherwise very good food

The room was excellent- very spacious, clean and fantastic view of the ocean and sunset!

The resort is nice, but a lot of hidden fees; it is far from everything, and the food is mediocre at best. My wife purchased something from the gift shop and was told she could return it if it didn't fit. Given that they only had one size, we tried, but they only offered store credit. The pool staff and waiters were very nice.

Staff was friendly

We recently stayed at the Grand Solmar Pacific Dunes in Cabo and booked a Presidential Suite, which was one of the few highlights of our trip. The suite itself was spacious, beautifully appointed, and offered great views—definitely enough room for a family with kids to spread out and feel comfortable. However, the overall service experience left a lot to be desired, especially for a resort that markets itself as family-friendly. At first, the staff seemed attentive, but it quickly became apparent that the resort was operating during low season with very low occupancy, and this impacted almost every aspect of our stay. Services were stripped back, and it felt like the resort was nickel-and-diming guests just to keep basic operations running. A particularly frustrating example was the nanny service. We were told we had to hire one nanny per child, which already seemed excessive. We only requested the service for three hours, but within two hours, it was clear the quality was poor—our kids were hungry, upset, and crying, and the caregivers didn’t seem engaged or prepared. We ended the service early and voiced our concerns, but even after escalating to the manager, the resort insisted on charging us the full amount. There was no flexibility, no understanding, and certainly no effort to make it right, which is disappointing when traveling with young children.

被安排到白天超級吵，晚上也不放過的客服

Un lugar excelente para descansar y desconectarse del mundo, muy tranquilo, sin ruidos , playa no es segura para nadar

Ok where to start. Beautiful property and a beautiful penthouse room we reserved. My wife and I were on vacation with two girls ages 5 and 13 for 4 nights. We checked in and had to walk in some insane wind getting painful sand blown in our faces following the bellman while 2 golf carts sat unattended. Let me tell you for the 5 full days we were here the wind was relentless. So much so that only one small section of pool was usable, while the other areas sat empty. It seemed they were short on staff because we barely saw anyone and at one point we tried to get a taxi and the guy up front said he was from another hotel and didn't know anything. Also everytime we went to a restaurant or the lobby etc we had to deal with the heavy sand blown winds. No one was available for a ride. And to add to the terrible service here, the woman that worked at the market was rude and short and scowled at me even though I was trying to speak Spanish politely. The restaurant good quality is sub par and crazy expensive. A turkey sandwich for $33 and a bowl of strawberries $18 and the shrimp pasta $72. What?? Not many food options and you had to hunt for servers at the pool and go up and order by yourself. The spa and beauty area was closed while we were there every day as was the kids club. Not many lounge chairs by the only pool that wasn’t ice cold. So bottom line, the few staff that were on property were not very attentive or nice or helpful and the wind is unbearable.

They refused to upgrade us because they said it would be too much work for housekeeping. They did not provide any of the VIP amenities and refused to let us check out even an hour later. Very poor service overall. The restaurants are also very expensive and mediocre quality. Our first time here was much better and after the poor service this time we won’t be back.

Great places to stay. Family oriented

Beautiful, tasteful room with equally nice grounds and surroundings.

Long lines at deli for breakfast. Service very slow everywhere. Market store has very limited selection of items. Time share salespeople very annoying in lobby while checking in. Would not except that we were not interested in taking tour. Housekeeping had to be called to service room.

Staff is very nice and resort/rooms very clean Rooms are spacious and nice design but already show signs of wearing out. Strong humidity smell in room. Surroundings are “ok” but not great as construction going on (resort is not fully finished) In the middle of nowhere, transport not great (free shuttle but only every 2h, taxi prices are exorbitant) Only 2 restaurants on site. Exorbitant pricing for everything. Check reviews on Google for more details

Everything was great about our stay.The staff went above and beyond to make everything as easy as possible for the stay as well as being very attentive to detail.The property itself is beautiful and kept well.Hope to be back soon!

Clean and new facility. Golf course amazing. Tried an early check-in that did not work and staff seemed in a hurry that we checked out but besides that everything ok.

Very nice resort, only problem is it’s difficult to find. There are so many grand solmar and they kept sending us to different ones. Rooms are beautiful, valet service workers were very nice. They push vacation package very hard didn’t think they would try for almost a whole day but in all we had a great time.

My overall stay was amazing the staff were super friendly and helpful. They all made me feel welcomed. Loved absolutely everything about it. I do however wish the bar was open a little longer. Bar closes at 6pm, but other than that my overall stay was incredible. Once again everyone was supper friendly and caring from the front desk, concierge, spa, activity center, bar, waiters, and room service.

Instalaciones y el servicio del personal