Even after 14 hours on the road, there was so much highway noise that it was very difficult to sleep. And when I called the front desk about a lot of people noise from the adjoining room at 11PM, they did not address it and seemed indifferent. Breakfast area opened late, even though there were several people waiting, and the only question I was asked at checkout was "do you want a receipt?". Definitely not what I expect from Holliday Inn Express.