Everything is absolutely perfect. Staff is very good, well trained with an excellent service mind. Hotel is super nice with many activities for guest. Food is delicious, just like Michelin Star. Love it!

感觉性价比还是低了一点，早晚餐其实可以再提高一点档次。开车到酒店，感觉一下子找不到大堂办里登记。

Me planejei para chegar em Nagano e pegar o transporte até o hotel e quando perguntei para confirmar o shuttle bus me informaram que o hotel não oferecia nenhum transporte. Ou seja, fake News. Tive que me reorganizar e acabei tendo que andar 6km na neve com duas malas e uma criança. Cheguei bem chateada no hotel e não deixaram fazer o check in faltando apenas alguns minutos mesmo cansada e com fome. Na hora de fazer o check out tive que pagar uma taxa pelo spa sendo que nem usei o spa e não haviam me falado anteriormente sobre essa taxa. O hotel é bem bonito mas é inacessível, os funcionários não sabem falar inglês e a comida não tem paladar infantil, meu filho passou fome por exemplo. A experiência só vale a pena se você for em casal e tiver aberto em ter que passar perrengue e experimentar comidas diferentes.

NA

Room condition & food is average. Nothing impressed

極為親切且獨特的下午茶點與晚上的燒酒，一定不能錯過!

房間可能木製品較多，晚上間斷發出令人煩厭的聲音，員工非常親切有禮 用餐體驗非常好

員工服務態度非常好，晚餐第二晚比第一晚好，早餐第二朝比第一朝好，如果可以住3日2夜比較好。

Excellent service and the food is amazing. A must stay!

This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting.

Very Good.

A very excellent stay near ogizawa station. Onsen is good and food is excellent. Staff can speak English.

一泊二食，早餐晚餐都很豐富，環境寧靜，客房大，十分舒適。缺點是級高級低，老人、小孩要小心，以免跌倒。

房間舒適 泡湯池也很不錯 但地理位置有些偏僻，夏天沒有接駁巴士有點不方便

Good service and well maintained property. Free sake from 7-9 pm was a bonus attraction which kept guests happy and entertained.

Good

This was perfect from check in to check out. Staff met us at the front gate, check in was easy with Kato helping us with dinner reservations and explaining where the onsen, reading room and other services were located. Breakfast and dinner were exceptional... all of the staff were so attentive. Arina was so lovely too. The food was incredible, delicious and tasty. The room was spacious and the bathroom with the private onsen was perfect. Our stay was perfect... Highly recommend staying here!!!

冬季期間飯店有提供長野車站往返各一班的接駁車，需提前預約（至慢4天前），也有去白馬五龍雪埸的接駁車，去返各二班，入住時跟櫃檯人員預約，而且雪埸有飯店的休息室，滑累了，有地方可以休息真的很棒。是我們沒有自駕的好選擇，更別提星野集團的優質服務和餐食

The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless.

Check in takes long time.