Some staff were not helpful. Breakfast was disappointing. Rooms average. Pool was unswept, shoddy though the pool itself was good.

Charming and character-full hotel with lovely Enid Blyton memorabilia for those of us who have fond memories of growing up with her stories. The location is beautiful, across the road from the ocean and beaches, along with several excellent walks. My room was very comfortable and cosy with nice updates, although part of the charm of the hotel is its age which does show in some of the common areas. Breakfast was tasty and plentiful, although a few more healthy options would be appreciated for those of us paying attention to our diet - such as wholemeal bread options, fresh fruits and granolas. All in all, very good value for a lovely stay and I would definitely return.

Nice very big rooms. Great breakfast. Quick walk to beach. Never found the swimming pool. WiFi very poor in my room but fine in main building. Parking was chaotic, they need to use paint to delineate parking bays and maybe book bays for overnight people.

Had a good stay. However i found the bed to be very hard and the property to be very dated. Everything was very clean, but the 1st impression wasn't what i had hoped for. The location is wonderful, a great beach within a few minutes walk. Staff were all lovely. However for me it is time to renevate, starting with the rooms and their furniture. I did not try the extended facilities such as the spa, so can't comment.

From the moment we arrived the staff could not have been more welcoming and helpful. The food was excellent. The lovely dinners made the stay special. Our room was clean and the beds were very comfortable. The only negative was that the WiFi in our room was not good and kept dropping off.

Perfect

Very relaxing and enjoyable

Overall, the experience was very good. The room was perfect for our needs and with a great sea view. Most of the services and the quality of food was very good - along with the ease of parking and the Hotel's excellent location. My only criticism would be that there was no bottled water supplied in the room - nor any real choice of tea. On the services side, only a two-course dinner was available in the evening from the kitchen and no light snacks or room service were possible. Otherwise a very enjoyable stay.

Stayed in a family room which was great, only one door to the hall though the kids could reach the lock. The rooms were clean and comfortable. Shower room was very nice, clearly new, great shower! lovely products and towels. Beds were comfy and the room was very nearly blacked out by the curtains. The games room was fun, there is a separate room for younger children with TV and DVDs as well as books and toys. Indoor pool was perfect for the kids, hot tub wasn't working well but the sauna and steam were lovely for a short relax. Pirate ship play area was a hit! Food was enjoyable and staff friendly. Grateful that is was quiet as that suits us well. Path to the beach is bit rocky and uneven, best to walk via the road, short walk (few mins) car park is National Trust so pricey if not a member. Beach is fab. Cinema room was good. Plenty of spaces to sit around the hotel inside or out. Great to be able to take the dog with us. Overall would recommend - its not 5 star but its a lovely place for a short break esp with kids.

Breakfast was good. Help yourselves hot and cold buffet, which worked well. Bedroom was very dated, with mismatched furniture.

Nice character and quirky but very tired property. Room was a good size and the bed was comfortable. The bathroom was a trip back in time and whilst functional, it needs replacing. The main hotel was comfortable and very relaxed and extremely dog friendly, which suited many guests. The food and service was very good.

Friendly staff. Family and dog friendly. Very clean but some areas and furniture quite worn.

Amazing location, comfortable and clean room, yummy and generous breakfast, fun pitch and putt, quirky indoor pool, fun games room once tokens were eventually located and provided :-)

Cleanliness of the spa area needs improvement

The room was of poor standard. The property looks very run down and dated. Breakfast was not very appetising and chaotic! Not sure we would want to visit again.

The hotel was absolutely fine!! However my disappointment was around the car park and finding reception in the dark!! It was pitch black with no lighting once l had found a parking space!! A very easy fix so come on knoll house put some lights up!!!!!!

We were assigned a courtyard room which was very disappointing. The website shows lovely Melin Tregwynt blankets and light bright rooms. This room was dismal with a brown fleece throw on the bed that could’ve been from Poundland. We complained to reception and were found another room (not really made to feel welcome or important throughout the process even though an alternative was offered). The replacement room was ok (although still a bit underwhelming). The dressing room had two old armchairs, both with upholstery that collapsed one side as we sat on them to watch TV and we could hear every word of the phone conversation from the guy in the next door room. The shower wasn’t spotless ( grouting was discoloured in places and grey splodges on shower tray. - we didn’t use it). The lino was coming away from the wall in the corner and overall looked tatty. The bed initially seemed fairly comfortable however mattress springs weren’t great - old cheap mattresses). We didn’t want to complain further and appreciate it’s an old hotel however lots of improvements needed! A welcome at breakfast would have been really nice but the two on, were rushed and busy. On departure, the girl in reception was much more animated and helpful when we asked her about the beds etc and she offered to show us the Clementine suite as a future alternative. We loved the position and grounds and hope to try it again or a second chance. It feels bad however, that you have to pay a lot more for basic comfort.

Very welcoming to pets but as we didnt have a dog we would have liked a pet free room

Friendly staff, very pet friendly. All a bit run down and needing investment. Pool quite small. Steam room not working. Sauna was good, as was the jacuzzi. Limited dinner menu and limited beer in draft. Could do with more options for breakfast and more healthy choices. Great location.

Staff was welcoming, however we wanted to dine at knoll house but was told the only available time would have been 7.15pm, too late for us, so we ate out, only to be told that there was a cancellation and we could have dine at the property. We were very disappointed. We just wanted to stay at the property as I had a mishap over Christmas and struggled to walk distance, so staying and dining at the property would have been extremely helpful. So we were disappointed with that. Anyhow being a regular and long term guest, it will not deter us from coming back. Happy new year.