The staff were very accommodating and helpful. The views from the back of the property are most incredible, leaving the front of the hotel very non-descript. The prepared dinners were great, especially for those of us who did not want to head back down into Pinhao. The breakfast was wonderful, although they lacked eggs.
The only real negative is how to get to the property and, less so, the parking. The directions from Pinhao do not reflect the steepness and the very narrow streets that you have to traverse. Finding the actual hotel was quite frustrating.