I am writing to share feedback regarding my recent stay in your family room. Unfortunately, the experience did not meet expectations due to several service and facility issues. First, the hotel felt quite congested, and room service was difficult to reach. After 9:00 PM, calls to the staff went unanswered. Additionally, the hair dryer policy is highly inconvenient; it is unusual for a hotel to have only five units to circulate among all guests upon request. Most concerning was the condition of the family room located in the cellar. We experienced a power outage during the night, and the staff was unwilling to turn on the generator. I believe there is significant room for improvement in these areas to ensure a better experience for future guests.

Good courteous staff. Good was good. However, there is mismatch in room tyoe listed in Expedia site and actual rioms in hotel... overall quality of rooms can be improved

We had booked three rooms for two nights. After traveling on road for almost 14 hours we got to the hotel at 9pm we found out that they didn’t have our reservation. I showed the our confirmation from Expedia. They said that Expedia had not connected them. What? After a long wait they offered us ‘standard’ rooms instead of ‘primier’ that we had booked. They said the next day they will move us to the primier rooms. When we got to our rooms we found the bed sheets and pillow covers were dirty and stained. We waited for them to change the bed sheets. We had had enough, next morning we canceled the next day’s reservation and moved to another hotel.

갱톡에서 가장 깨끗한 숙소 중 하나. 와이파이가 불가했으며 프런트에 문의했으나 같은말(비밀번호를 넣었는가? 당신의 층것으로 와이파이를 접속했는가?)만 반복하고 그렇게 했다고 2~3번 반복하자 그럼 어쩔수 없다며 날씨때문이라고 답변함. 에어컨 없었으나 덥지는 않았고, 조금 습하긴 했음

Toilet was blocked, someone looked at it but didn't fix it.