The location was perfect for access into Betws-y-Coed. The room was clean and comfortable. Staff were very friendly and helpful. We finished off our stay with a lovely breakfast.

Amazing place, lovely staff. Located in a quiet area close to nature. Highly recommended.

Excellent stay - would definitely recommend - the food was amazing - everything we ate, breakfast and tea. Brilliant spa, nice clean room, friendly professional staff.

Wir waren in einer Lodge neben dem eigentlichen Hotel untergebracht. Recht grosses, renoviertes Zimmer mit bequemen Betten. Grosszügiges Bad mit einer Regenwalddusche und viel Abstellfläche. Und die nötigen Pflegeprodukte. Viel Tee/Kaffee usw und genügend Steckdosen. Viele Parkplätze auf dem Areal, auch direkt vor der Lodge und 3 E-Auto-Ladeststionen, die jedoch sehr kompliziert zu bedienen waren (mühsame App, und nicht Fehler des Hotels). Im Spabereich hat es ein Schwimmbad, Wirlpool, Sauna und ein Dampfbad. Personal war keines vor Ort, die nette Dame vom Beautysalon gab uns Badetücher ab. Das Restaurant bietet eine gute Auswahl an Gerichten und das Essen war lecker. Das Frühstück wird zT frisch und individuell zubereitet, Cereals und Tost sind am Buffet als Selbstbedienung erhältlich. Das Personal an der Rezeption, im Beautysalon und beim Frühstücksbuffet war sehr freundlich

We didn’t avail ourselves of breakfast and there was no dinner meal offered on Monday and Tuesday. We were able to get to the park easily

Basic things like tea and coffee were tasteless Just one good restaurant nearby at a 12min walk No taxis available

What a great place to stay it’s better to go into the village to the sister hotel Royal Oak for dinner…

Lovely staff, shame it’s a bit noisy at night.

Room and bedroom were lovely, french doors with garden outdoor view , you would not expect that from the front door of your room and the front area , bit shabby and dated, saying that bathroom very dated was clean but could do with modernization. Pool was my biggest let down, small very busy and again generally little shabby , temp was good , but I didn't stay in for long , on our visit jacuzzi was full of young lads , all friends couldn't get near it . Quite a walk to breakfast from our room/ chalet, so took car ( disabled) breakfast very basic , can't say much more, not memorable. The area is beautiful, river and scenery, cute shops , obviously expensive, train area good place to visit , enough places to eat and get coffee , we come back regularly so great place. Carpark is broken up deffo needs attention. .

Nice large room with seperate TV area (had a lodge). Was nice but could maybe do with a refresh

Hotel was OK

Lovely hotel with friendly helpful staff. The accommodation is good, clean and spacious. We used the leisure facilities with large pool, a good clean sauna, steam room and jacuzzi. The food in the restaurant was excellent and good value. 10 minute walk into the centre of Betws-Y-Coed.

Lovely hotel! Rooms really spacious, staff really friendly/helpful, lots to do surrounding the hotel, food in the bar was lovely! Breakfast cooked fresh and plenty to choose from

Süße Lodges mit genug Platz und schön eingerichtet, Personal ist freundlich und hilfsbereit, Parkplatz gab’s direkt vor der Haustür.

Really clean, beautiful setting and friendly staff. The food was good too. The only reason for dropping a star was the pool facilities. They felt a little tired and in need of some proper maintenance. The lockers and changing areas were quite ropey – with outdoor shoes effectively allowed right up to poolside. There’s only one shower in each changing room, and in the ladies there’s just a single private changing space sectioned off with a shower curtain. What impacted our stay most was that the pool is only accessible via an outdoor route. On both visits we had to run back across the car park in wet swimsuits to return to our room to shower and change. It also meant we didn’t make use of the pool after checkout. Checkout was 10:30am but pool access was available until lunchtime, which would have been lovely in theory. However, as a family of four staying one night, the bedroom facilities were so good that we just couldn’t justify showering and getting ready in the gym changing rooms.

The room had a lot of dust on the shower rail. The sofa on lifting up the cushions it had a great deal of crumbs underneath with finger nail cuttings. The television had a blue mark across the bottom of the screen this will need replacing. The sink in the bathroom the plug would not close so this was inconvenient for shaving and washing. We enjoyed our stay but these issues would have to be addressed. We aren't over fussy but we like the room spotless and a fair price for our stay.

Room clean,staff great food good gym good for a hotle, recommend a stay

Happy with my stay. Staff were very helpful and welcoming

Clean room, friendly staff, nice spa & good food all in a wonderful setting surrounded by woodlands.

Smal