There are things to like about this hotel. The building itself has character, the Northern Quarter location is excellent, some communal areas are attractive, and the bed was comfortable.
Unfortunately, experience of the room itself was disappointing, particularly given the price paid (£270 for one night) and the fact it was sold as a Deluxe Room.
On arrival I was allocated a basement room with only a small skylight-style window at ground level. The room had a noticeable damp smell, there were visible damp marks on the bathroom ceiling above the shower, the toilet roll was wet, and the sink tap was loose. The room also felt much smaller and less premium than described as “Deluxe”.
I raised these concerns immediately with reception and was told that maintenance would be informed and that a manager would contact me. No manager contacted me during my stay. I subsequently followed up through both the hotel and Hotels.com, including a written complaint, but received no response whatsoever. Hotels.com were poor too.
Had the hotel simply acknowledged the concerns and engaged constructively, my impression would have been a little different.
Manchester has many excellent hotels, and while Cow Hollow clearly has some potential, I do not feel the room I was given represented good value for money. At this price point, I believe there are better options available elsewhere in the city. I definitely won’t stay again and you probably would not be happy paying more than £100