การให้คะแนนและบทวิจารณ์โดยรวม Grand Reserve at The Meritage

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My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.

Had a nice stay though the staff could be nicer

The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.

Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!

Great location

Quiet, safe and conveniently located to everything. The staff is top notch and accommodating.

We were placed in different hotel room than what we booked , room was not as advertised

Nice facilities, nice rooms, really well taken care of, great location. My only gripe would be finding where you're staying is a little challenging as the property sprawls out a bit. Could use some more signage.

Front desk employees and phone

Great

The property was nice and quiet. The spa was amazing!

Beautiful and quiet

Did my surprise proposal here and the Service was incredible! Everyone from the front desk clerk to the valet to the wedding and events coordinators were super accommodating and they even kept the secret from my fiance!Loved the wine tasting and the property and will surely be back!

I had a deeply concerning experience during my stay at Meritage Hotel from 2/14/25 to 2/16/25, and the matter remains unresolved. During our stay, a hotel employee unlawfully entered our room while my partner and I were engaged in a private moment. This individual neither knocked nor announced their presence and, instead of immediately leaving, lingered and listened before fleeing when confronted. This was a severe violation of our privacy, and we immediately reported it to hotel security. We were assured that an investigation would be conducted, including a review of key card access logs, but we received no follow-up. When we escalated the matter to the front desk manager, she acknowledged the mishandling of our complaint, apologized, and assured us we would receive compensation via a credit for our massages, as she claimed our booking through Expedia prevented a room refund. However, no such credit was ever applied. What makes this experience even worse is that our itemized receipt shows we paid Meritage Hotel directly, further calling into question the excuses given. The complete lack of communication and failure to honor promises has left us feeling disregarded. I had initially trusted the staff to make things right, but that trust has been broken. This level of disregard for guest concerns is unacceptable, and I cannot recommend this hotel to others.

Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.

very good service

Beautiful resort and very clean.

We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes

Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.