Poor shower and bath facilities, hot was hotter than boiling and cold only came out a dribble. Impossible to wash. Water leak when we were there so no cold at all for 1 night. Checked out early to get a decent wash somewhere else. Fire alarm at 6.15 in the morning, twice. No fans provided in rooms during warm weather.

Nothing to much trouble and a high speed car charger on site

Very basic, needs update in rooms plus no PAT testing on appliances, Needs window stops as below waste height when open and 2 floors up easy to fall out

We stayed one night. Staff were really helpful and available. We had a comfortable stay, breakfast was good and a great choice. It was lovely to have a bar area to relax in before heading out in the evening. Parking was easy, check in seamless and in a great location for visiting Street and Millfield school. We would definitely stay again.

It’s quite dated . I could not get the shower to work . Room was quite stuffy

Clean rooms. Limited but good breakfast. Excellent staff.

Warm welcome, clean and spacious room. Lovely breakfast. Shower was very inconsistent and some of the repairs around radiator pipes was a little crude

The room was very dated, with damaged walls, tape holding tv remote together, shower bar was rusty, shower curtain dirty, shower head needed descaling, and overall dusty and tired. The breakfast started well until I discovered the self service bread had mould. I did not complain on the day of departure as reception was not manned. I complained via email and received a reply from General Manager who was full of excuses. It's fair to say I will never stay there again and will warn others.

Parking available, but they had a ballroom function over the easter weekend so car park pretty full. My room 124 had a problem with hot water in shower. Kept on going cold and not working correctly. Did complain to staff following morning who kindly offered to move us to another room. The bed wasn't very comfortable tbh. There is a mini gym there with basic equipment and it did the job. Didn't try breakfast as this was not included in the price. Overall i would rate it as not too bad and will probably stay again if the price is right. Staff were friendly and helpful which helps a lot. 24/7 reception open.

Lovely old skool Charm & easy parking & lovely Showers

Fantastic stay, amazing to have 3 beds in one room! shower temperature was an issue, ran hot and cold, no in between, flickering light in bathroom, and the window needs attention and replacing, but thoroughly enjoyed our stay! Would 10000% stay again.

Yes extreme value very delicious

Room was very clean , staff were very friendly especially the young guy on reception. He explained where the best place was to watch the carnival. Great with my grandson who was disappointed he didnt get to say goodbye . Hotel is a little dated but didn't ruin our stay. The only moan i have is that the room was very hot and not thermostat.

The staff were friendly and helpful. The hotel is only 5 minutes walk from the Clarks Outlet and High Street. Although a little dated, the room was clean and tidy.

Restaurant was closed for a couch party have pre ordered? Went to another hotel up the road to eat

Extremely hot and cold water alternating in the shower- food ok free parking rooms ok

Good clean hotel.

The hotel is just really dated, the tredmill wasnt working.

Nice but needs updating. Shower/bath kinda broken but good pressure and hot

The staff were friendly and helpful but the bedroom was very dated and musty. The separate toilet did not smell good at all. For £150 for the night we expected much better.