There is no walking path to the Mall of Istanbul from the hotel. The only way is via vehicle or taxi. The hotel location is very bad and taxi drivers get lost finding the hotel. The service is horrendous for a 5 star hotel. The hotel should be rated a 3 star hotel. It took almost hour and a half for room service. The rooms are not sound proof, you can hear all the noise from adjacent rooms. Overall, had one of the worst experiences in my hotel stays.

The Spa, Gym, and pool was great. The staff was lovely too

When you enter the hotel no one help you specially resepsiyon very poor service

Çok iyi bayıldık her şey özenli temizdi

Good service and excellent service

This is absolutely not a 5 star hotel. I changed my room 3 times for a 9 night stay in which I stayed 3 of them in the hospital. when I first arrived to the hotel my room was so dirty. Every single surface was dirty. I requested to change my room. The next room was a little better. However, the construction outside was unbearable. I didn’t care at the time because I was checking into the hospital for surgery the following night. upon arriving back to the hotel post operation, needing a lot of rest, I could not sleep because the construction noise was unbelievably loud. I called Expedia right away asking for assistance. They informed me that a member name MERT, would be calling me and switching my room and that they would assist me with my Bags because I was not able to lift due to the surgery. I waited and still no call. I went downstairs, and he informed me that there’s currently no rooms available and to try again later. However, I kept pushing back and automatically he was able to assign me a room right away, which lets me know he was just lying and being lazy. The bag guy in the front eventually came to my room and gave me an attitude because all my bags were not packed and I expressed to him that I can’t lift that’s why I needed his help. I would have gave him a nice tip if he was not so rude. The 3rd room was much better and the noise went away. That night, I was awaken in my sleep as there was a couple entering my room . This was beyond starling as a single female in a

Vip giriş ve oda yükseltme var diye aldık ama hiçbir şey fark etmedi

Ekip çok ilgiliydi, keyifli bir deneyim oldu.

I would not stay at this hotel again.

The hotel is a 3 star maximum! If you except a five star don’t go there

can’t go to Mall of Istanbul. I chose this hotel because very close from big shopping mall, but north and west of hotel is blocked by highway, can’t cross. only go to southern direction. there are many office buildings and construction sites, for visiting restaurant or supermarkets need to walk mote than 15 mins. I can’t understand why they decided to make hotel this terrible location. and taxi of Istanbul is very expensive. from airport to hotel need to pay about 45 usd(one way)

The Hotel in General is very good, especially the staff. However, I found the SPA especially the Sauna and Steam rooms need to be upgraded, maintained better.

The room is not the same level as other Rotana brand hotels we have stayed in. It was a bit worn down and very odd shaped. There were two lights burned out and bathroom was

Clean room and room service was very helpful. Breakfast was very local so you enjoy the traditional cuisine.

One of my favourite places

Park kolay ve güvenli odalarda sorunlar var ve iyi temizlenmemiş.

Tesis bence 5 yıldız değil, 4 yıldız hizmeti veriyor. 4 yıldızlı tesis olarak satış yapıyor olsalar tam bir fiyat/performans oteli olurdu. Banyo temizliği kötü, kahvaltısı 5 yıldızlı otel satışı yapan bir tesisin hizmetine göre zayıf. Gece ve gündüz resepsiyon görevlileri güler yüzlü, çözüm odaklı ve yardımsever.

The hotel location is a little bit in a heavy traffic area, for example the Mall of İstanbul which you can see it across the freeway, there is no walkway to it, going there is only by car or taxi usually takes 20-30 minutes due to heavy traffic.

Oda temiz değil insan kılları vardı yatağın üstünde klima çalışmıyordu 4 gün konakladık donduk kaç kere söyledik teknik servis gönderdiler oda değişikliği söyledik büyük odamız kalmadı dediler rezalet idi

Çalışanlar Temiz Oda Otopark