Park kolay ve güvenli odalarda sorunlar var ve iyi temizlenmemiş.

Tesis bence 5 yıldız değil, 4 yıldız hizmeti veriyor. 4 yıldızlı tesis olarak satış yapıyor olsalar tam bir fiyat/performans oteli olurdu. Banyo temizliği kötü, kahvaltısı 5 yıldızlı otel satışı yapan bir tesisin hizmetine göre zayıf. Gece ve gündüz resepsiyon görevlileri güler yüzlü, çözüm odaklı ve yardımsever.

The hotel location is a little bit in a heavy traffic area, for example the Mall of İstanbul which you can see it across the freeway, there is no walkway to it, going there is only by car or taxi usually takes 20-30 minutes due to heavy traffic.

Oda temiz değil insan kılları vardı yatağın üstünde klima çalışmıyordu 4 gün konakladık donduk kaç kere söyledik teknik servis gönderdiler oda değişikliği söyledik büyük odamız kalmadı dediler rezalet idi

Çalışanlar Temiz Oda Otopark

Personeller ilgili ve temizdi çok güzel bir konaklama oldu

Amazing place to stay and it’s very close the the mall

Her şey çok güzeldi. Artık İstanbul’a gelirsem sadece bu otelde konaklayacağım. Özellikle girişte ilgilenen çalışanlar Umut Bey ve Can Bey çok yardımcı oldular. Harika olduğunu söyleyebilirim.

I had a wonderful stay at the **Rotana Hotel during my solo trip to Turkey. The staff were incredibly kind and welcoming, and the service was excellent throughout my stay. The location was about 25-30 mins from all the tourist places. Traveling alone can sometimes feel overwhelming, but the team here made me feel comfortable and well taken care of. I would definitely recommend staying here.

Amazing service , clean room and also Mr.Umut from the reception upgraded my room without any extra charge , very good location beautiful hotel great staff members

hijyen ile tanişmalari lazim koku ve pislikten geçilmiyor bir onceki gelenlerin anilariyla kaldik

İstanbula Her Geldiğimde Kaldığım Bir Otel Gayet Temiz Ve Personelleri Gayet İlgili Resepsiyonda Can Beye Ayrıca Teşekkür Ederim .

Ein sehr schönes Hotel, mit einer tollen Aussicht auf die Stadt. Die Mitarbeiter alle sehr freundlich. Und ein besonderer Dank an die Mitarbeiterin Jila

Temizdi

The corner room was very spacious and the bath tub was huge! However, the floor structure of the shower did not allow for all the water to go down the drain so there was a small flood in the bathroom until the morning which was so cold to step on. The pool was great and the temperature was perfect, the kids pool was heated and the kids loved it! View was also great. I did almost trip because the staff did not mop the floor properly, was dangerous for the kids. The breakfast selection was perfect. Room service was also quick. However, the staff were so rude to me when I called to ask if we could have in-room breakfast. Check in was relatively fast, but reception did not activate my key properly which was a pain since I had to go back downstairs with two very tired and irritable kids! Overall, good stay and with a few improvements with the staff, it would have been a very good experience.

Temizlik tek kelime ile berbattı , odaya girdiğimizde heryerde kıl ve banyoda heryerde lekeler, aynada lekeler , oda daki masada yemek kırıntıları fakat geç saatte giriş yaptığımız için yatıp uyuduk. ertesi gün sabah resepsiyonu arayıp temizlik istedik odayı temizliceklerini söylediler ve temizlik bittiğinde(güya) odaya girdik ve sadece Yatak Örtüsü düzeltilmişti değişmemiş bile düzeltilmiş ve Ayna lekeleri vesayre hepsi duruyordu temizlik 00000

Başarılı rahat huzur verici

Great experience for third time staying

I had a wonderful stay at this hotel. The room was exceptionally clean and very comfortable. The service was excellent throughout my visit, and the staff were extremely friendly, helpful, and professional. The breakfast deserves special mention — it was absolutely incredible! Very rich, fresh, and diverse, with a wide variety of options to choose from every morning. I am very satisfied with my stay and would definitely recommend this hotel to anyone visiting Turkey. I would happily stay here again.

First of all, this hotel is about 40 minutes away from Istanbul Airport and located directly opposite Mall of Istanbul. In terms of location, it sits between two major highways in a modern part of the city, far from Istanbul’s main tourist attractions, which are mostly in the older and historic areas. This means you’ll likely rely on taxis every day, and a round trip can cost close to £40. The hotel itself is a tall tower and stands out nicely among nearby buildings. It has a large “G Rotana” sign on top, and most drivers seem to know it simply as “Rotana.” At the entrance, there is a revolving door that’s quite inconvenient, along with a metal detector gate that feels unnecessary, as there is no proper security check and it alarms constantly. The staff speak good English, and despite arriving a couple of hours early, we were checked in without any issues. The hotel has 15 floors and around seven elevators, which means you almost never have to wait. Rooms are slightly smaller and less polished than the photos suggest, but still comfortable overall. Rooms on floors 6 and above have better views, especially at night. The bathroom was large, although some worn tiles were noticeable. Service was excellent. We requested a baby cot and received it quickly, and anything we asked for was delivered within minutes. Breakfast was high quality with plenty of options, live omelette stations, and small daily variations. The rooftop pool has a great view and is very clean, but at a maximum