Woodland valley view room had a lovely view, the staff were very helpful and courteous, breakfast food was very good quality. Hotel's own vehicle picked us up from the airport and took us back. Couldn't really fault anything. Only minor niggle was that their website stated a fridge was in every room when in fact they were only in the top tier rooms and unfortunately they had no others to provide us. So their website needs updating, but it was no big issue.

Plenty of parking, park at the top of you're in the 'garden rooms'. Very friendly and helpful staff. Rooms comfy if a little small. Coastal restaurant good, disappointed that pizzas not being served which made veggie choices very limited. I had the salmon which was lovely but the sauce was very lemony, which wasn't described on the menu (just said butter sauce) so my son, who also had the salmon was not keen. Breakfasts were excellent, lots of choice. Swimming pool a bit on the small side but fun to play in.

This hotel was excellent in many regards, and all staff that we had dealings with were exceptional. Food and service in the restaurants were of a particularly high standard, although we were surprised at how quiet the main restaurant was in the evenings. Room service and cleanliness was very good. We would have given this hotel a 5* review but unfortunately the room price was far too high for the size of room and facilities that were provided. The room was quite small in size, did not have air conditioning, nor the mini fridge that was listed on the room details page on the website. The other annoying feature is the fact that the website lists inaccurate restaurant wine lists prices, for example for half bottles of wines that the hotel says it has never sold.

All the staff were fantastic and nothing was ever too much trouble for them. The service was great too. The hotel is in a gorgeous quiet spot surrounded by trees with beautiful gardens. It's conveniently located for St. Peter Port, either to walk the cliff path or use local buses. I have coeliac disease and the care taken with making sure I had gluten free food was very good, I really appreciate this. We enjoyed the Mexican restaurant which is open Tuesday to Saturday. There are three restaurants in all; two open each day. Breakfasts were exceptional; lots of choice and freshly prepared.

Not a bad place to stay needs some updating . Great position for St Peter Port.

Excellent stay all round.

From arranged pick up from the airport to going home was faultless. The hotel was spotless in all areas. The staff were most helpful at all times, cheerful and willing to please. The breakfasts were well prepared and staff were very efficient. Nothing was too much trouble. Chris on reception was a master class. He was so helpful and knowledgeable and a great asset to the hotel. We ate in both restaurants. The Mexican themed one again well catered for with large portions of food. The staff were again willing to please. These were same staff seen in the breakfast areas. The steak hot stone restaurant I found to be a bit disappointing although staff again willing to please. On a personal note I would of preferred to have my steak cooked and then presented. My wife's fish was ok but the dish appeared confused especially she had two hot stones that never maintained their heat. Overall I would rate this hotel as one we would return to. The whole hotel outlook was excellent too especially from our room. Well done to all.

The Fermain Valley Hotel is a lovely boutique hotel set in a stunning location with extremely friendly & helpful staff.

The room very comfortable and spotlessly clean. Beautiful terrace to sit out in. Food was amazing and all the staff so friendly and helpful. I’d recommend this hotel. Shuttle bus is available too which was great. Mainly the staff were brilliant

Fabulous hotel where you feel the staff truly care about the guests. Nothing was too much trouble, very friendly! Hotel is very comfortable, and feels relaxed. Feel like I could stay there alone and feel comfortable. Loved it and will be back!

Never book a room for the UPPER GARDEN area. We expected Garden views but instead had the main road with its traffic and pub to one side and the parking lot and industrial garbage bins on the other. JUST WHAT YOU EXPECT for luxury. We just loved the loud tavern music in the night, cars and motorcycles roaring past and the best bit - the garbage collection at 5am that woke us up to the dulcet tones of shattering glass. Just lovely. Oh the windows has scat on them and required me standing on a chair to get a puff of breeze in that airless place. Oh yeah, holes in the carpet too and no fridge despite it saying it would. We also loved making tea in the closet because that’s where the tea service is? Below our coats?

Lovely hotel with exceptional staff. Everyone was so friendly and helpful. Rooms were a good size and very clean. Lovely beach at bottom of hill, with a great cafe. Worth the walk back up.

Fantastic hotel

In a quiet spot, out of town, but with good bus links to centre of St Peter Port. Very steep access, but less steep using 2nd floor door through garden to main road. Useful free shuttle available on certain days for town. Only complaint is that there needs to be more advance information about the dining facility. On arrival we were told that the kitchen was closed on certain days and that we had to walk to the co-owned nearby Mexican restaurant for evening meals.

Everything was excellent, couldn't fault it. Special mention to Emily who gave first class customer service - nothing was too much bother

We loved our stay, the staff were exceptionally helpful and inviting. The hotel was in a great position with a lovely view and both restaurants served up great food. We will definitely be recommending the Fermain Valley.

They are a very helpful staff. Taking time to make recommendations. Complimentary shuttle to take you into town, or pick you up, very easy to schedule.

This place is in very quiet area and surrounded by lovely garden and about 10 minutes walk to the nearest Fermain beach. It had a few choices of adjacent restaurants but the choice is slightly limited unless you go to St Peter’s port town. The hotel staff are all lovely and friendly and accommodated to our needs. The breakfast choice was so great and plentiful, and delicious so we enjoyed it very much. There was a sauna and swimming pool which we could use until 8pm. The room we had had a balcony so it was a bit pricy option compared to not having no balcony but it was worth it although I was not pleased with the fact that when the balcony window was open in the morning, sometimes I could smell someone (possibly staff) was having a cigarette/ smoke outside just right down of our balcony at the end of the building side on the second floor. I do not like the smoke smell so this was the down side of the room. Otherwise, we enjoyed our stay there over all.

Staff were so helpful and friendly. Not sure I would stay in the tree houses again though.

Staff very helpful and friendly